Date Opened: Wednesday, January 14, 2026 12:00 AM

Close Date: Friday, February 13, 2026 12:00 AM

Department: Aviation Department

Function Apprentice/Internships

Salary: $19.00 - $20.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Gate Management interns will perform skilled work, including, scheduling, gate access and capacity in a highly secure environment at Charlotte Douglas International Airport. Primary function of Gate Management Intern/Officer is to constantly monitor the Airport Operational Database (AODB). Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.

MAJOR DUTIES AND RESPONSIBILITIES:
1.    Continuously monitor the Airport Operational Database (AODB).  
2.    Creates links, updates and allocates flights via the Amadeus AODB/RMS system.
3.    Assists Air Carriers in scheduling flights based on Gate Availability.
4.    Receives and reviews charter flight requests and provides gate assignments for flights as needed.
5.    Monitors and reviews commercial air carriers schedule to determine aircraft gate and parking availability in order to prevent conflicts in gate assignments; resolves scheduling conflicts.
6.    Ensure proper notification, distribution and compliance with various entities of the Gate Use Procedures and related rules, directions, and notices (maximum gate use times on Common Use gates, etc.)
7.    Assess situations quickly, objectively and determine the proper course of action.
8.    Communicate effectively with both internal and external business partners and stakeholders. 
9.    Follow complex instructions; establish and maintain effective working relationships; assist with special events.
10.    Provide assistance to the airlines, tenants, traveling public and other employees as needed. 
11.    Identify and determine general nature, location, urgency and extent of problems.  Determine priority, relay and follow complex oral and written instructions.  Act decisively and exercise independent judgment within established rules, regulations and procedures.
12.    Prepare and maintain logs, records and reports.
13.    Interpret and adhere to Federal regulations, procedures and instructions to ensure the safety of persons and security of airport property. 
14.    Other duties as assigned.

MINIMUM QUALIFICATIONS:
Current enrollment in an accredited college or university leading towards a bachelor's degree with major course work in a related field of study specific to the departmental and/or work assignment.

Knowledge, Skills and Abilities:
•    Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio. 
•    Skills to communicate clearly and effectively in writing.
•    Skills to effectively organize data and prioritize resources during routine and special operations. 
•    Ability to work independently or as part of a team.
•    Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
•    Ability to respond calmly and effectively in emergency and stressful situations.  Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures. 

GENERAL INFORMATION:
Works assigned shift, including holidays, and reports back to work during emergencies, urgent situations, special events and inclement weather. 
•    Valid driver’s license, with no more than six points, required and the ability to obtain and
      maintain a city driving permit.
•    Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment

PHYSICAL DEMANDS:
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•    Adequate vision, hearing, and speech required

SENSORY REQUIREMENTS:
•    Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
•    Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
•    Comprehensive of written information in work related documents
•    Ability to hear, understand and distinguish speech

ADDITIONAL INFORMATION:

This job description is not intended to be and should not be construed as an inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to 

modify, add or remove duties and assign other duties at any time.  This job description does not constitute a written or implied contract of employment.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.