CO
ITC - First Level Helpdesk Support
full-time•Brandon•CA$0k - CA$0k
About this role
Innovation, Technology & Communications - Corporate Services
Please apply with a cover letter and resume online.
Position Conditions: This is a full-time, permanent position of 36.25 hours per week. It will be offered in accordance with conditions identified in the Collective Agreement between the City of Brandon and CUPE Local 69. First consideration will be given to current City of Brandon CUPE employees. The City of Brandon reserves the right to underfill this position.
Note: Successful applicant must obtain satisfactory results from a criminal background investigation.
Rate of Pay: $32.79 - $38.35 per hour. (2026 Rates)
Closing Date: 11:59pm on February 2, 2026
This competition will include testing and an interview.
PURPOSE OF POSITION
The First Level Helpdesk Support role is the first level of contact with all of our clients relating to technical issues and requests. There is a high-level of client contact via phone, email, and in person in this role and the individual must excel at customer service and technical problem resolution.
TYPICAL DUTIES AND RESPONSIBILITIES
- Responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Create help desk tickets and service requests where applicable and escalate items to higher tiers of support.
- Respond to queries, runs diagnostic programs, isolate problems, and determine and implement solutions.
- Provide follow-up contact with the customers to ensure issues have been resolved, as well as inform customers of the progress of their computer repair while demonstrating excellent communication and customer service skills.
- Develop and update training manuals and technical documents.
- Execute training to computer users.
- Establish help desk problems by asking questions.
- Diagnose and troubleshoot problems and walk customers through a problem-solving process.
- Install, modify, and repair computer software.
- Gather feedback from customers about computer usage.
- Responsible for running reports to determine malfunctions that continue to occur.
- Responsible for entering and processing payments to vendors.
NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.
MANDATORY QUALIFICATIONS & EXPERIENCE
- Grade 12, G.E.D., C.A.E.C., or Mature High School Diploma
- Post secondary diploma, degree or certification from a recognized technical training institute.
- 1 year of experience working in an Information Technology helpdesk related role in dealing with clients.
- Sufficient experience in the information technology field to have demonstrated competence in related tasks.
WORK CONDITIONS
This position requires working independently and as part of a team providing support to a variety of people.
- Wide variety of tasks requiring ability to manage multiple unrelated projects and make independent decisions (daily)
- Self motivated and quality driven to perform independent projects (daily)
- Work in a shared and consultative manner with other employees (daily)
- May be required to participate in the on-call rotation (monthly)
NOTE: The conditions described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please contact [email protected] for a complete job description
The City of Brandon is committed to an inclusive, barrier free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require an accommodation. If you are interested in finding out more about the City of Brandon job opportunities as soon as they are posted, please follow us on Facebook or X!
What you'll do
- The First Level Helpdesk Support role involves providing technical assistance and support for computer systems, hardware, and software. This includes creating help desk tickets, diagnosing problems, and ensuring customer satisfaction through follow-up communications.
About City of Brandon
Brandon, Manitoba is a welcoming community of over 51,000 people that offers the opportunity and sophistication of metropolitan life minutes from quiet country living.
As Manitoba’s second largest city, and the service centre for 180,000 people, Brandon boasts amenities, services, and educational and employment opportunities generally found in much larger centres, yet has a maximum in-city commute of less than 15 minutes! Brandon’s diverse economic base has enabled the city to carve out a long-standing reputation as a community that offers both a stable economy and opportunity for businesses to compete profitably in the global marketplace. Brandon is a progressive community with a quality of life that must be experienced to be appreciated!
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Frequently Asked Questions
What does City of Brandon pay for a ITC - First Level Helpdesk Support?
City of Brandon offers a competitive compensation package for the ITC - First Level Helpdesk Support role. The salary range is CAD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a ITC - First Level Helpdesk Support do at City of Brandon?
As a ITC - First Level Helpdesk Support at City of Brandon, you will: the First Level Helpdesk Support role involves providing technical assistance and support for computer systems, hardware, and software. This includes creating help desk tickets, diagnosing problems, and ensuring customer satisfaction through follow-up communications..
Is the ITC - First Level Helpdesk Support position at City of Brandon remote?
The ITC - First Level Helpdesk Support position at City of Brandon is based in Brandon, Manitoba, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the ITC - First Level Helpdesk Support position at City of Brandon?
You can apply for the ITC - First Level Helpdesk Support position at City of Brandondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.