CA
Call Monitoring Administrator
full-time•Welwyn Hatfield
About this role
Company Description
Electronic Call Monitoring (ECM) Administrator
Welham Green AL9 7HF
12month Fixed Term Contract
£24,500 per annum
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at Care by Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.
Job Description
What you’ll do
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
- Direct responsibility for the management of the ECM system
- Responding to alerts on the system of calls being missed
- Liaising with carers on their attendance and why visits may be late.
- Running reports for management
- Providing support to staff members as required.
- Adhering to company privacy policies and procedures at all times.
Qualifications
What you need
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Additional Information
Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey
Care by Us is an Equal Opportunities Employer and part of the CCH Group.
What you'll do
- The ECM Administrator will manage the Electronic Call Monitoring system, respond to alerts regarding missed calls, and liaise with carers about their attendance. Additionally, the role involves running reports for management and providing support to staff members.
About City and County Healthcare Group Ltd
We’d like to take a minute to introduce ourselves. Our name is CCH Group.
We were founded in 2009 and have grown to become the largest care company in the UK. We’re pretty proud of that, as the bigger we are, the more people we can look after.
We span the UK with more than 260 sites – from the rugged highlands of Scotland to the bustling streets of greater London – and every point in between.
Our 13,000 employees deliver a whopping 1.5 million hours of care each month. Each minute, each hour of our time is dedicated to keeping someone comfortable, safe, and happy. Because that is what we do.
We are made up of 32 operating companies but have one vision: to become the best place to work in care. We firmly believe that putting our people at the heart of the company is not only the right thing to do, but will also ensure that they are in the best position to provide extraordinary care to everyone who relies on us.
Ready to join City and County Healthcare Group Ltd?
Take the next step in your career journey
Frequently Asked Questions
What does a Call Monitoring Administrator do at City and County Healthcare Group Ltd?
As a Call Monitoring Administrator at City and County Healthcare Group Ltd, you will: the ECM Administrator will manage the Electronic Call Monitoring system, respond to alerts regarding missed calls, and liaise with carers about their attendance. Additionally, the role involves running reports for management and providing support to staff members..
Is the Call Monitoring Administrator position at City and County Healthcare Group Ltd remote?
The Call Monitoring Administrator position at City and County Healthcare Group Ltd is based in Welwyn Hatfield, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Call Monitoring Administrator position at City and County Healthcare Group Ltd?
You can apply for the Call Monitoring Administrator position at City and County Healthcare Group Ltddirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.