The Private Wealth Service and Support Specialist is responsible for providing white-glove, end-to-end processing and servicing Private Wealth clients and colleagues.   In this role, you will help to increase customer loyalty and drive business development opportunities. The Private Wealth Service and Support Specialist will also serve as the operational specialist, in partnership with Private Wealth Management professionals. They will perform these duties with high proficiency and integrity, acting in accordance with the organization’s risk management practices, regulatory requirements, and industry best practice standards.  

Primary responsibilities include

Exercise reasonable diligence to understand risks associated with client product and transaction approvals/declines to limit broker dealer liability and financial loss.

Independently determine business is in good order ensuring adherence with company policies, self-regulatory organizations, and state/federal regulations.

Research and assist in resolving complex discrepancies relating to client accounts and trading activities.

Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firm, communicating to Private Wealth colleagues and clients, tracking to resolution.

Establishing relationships with numerous teams within Citizens Wealth to service our clients, while supporting divisional business needs and maintaining a “client first” mentality.

Driving innovation through curiosity and comprehensive understanding of business processes and challenges.

Responsible for accurately processing daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, margin processing, trade processing, fee processing, etc.

Engaging with Wealth Managers and Customers, via inbound calls; processing requests, responding to their inquiries, and providing product and service level guidance.

Delivering highly efficient transaction processing.

Delivering superior results quickly and efficiently, utilizing effective time management skills.

Processing customer requests to include options, equities, mutual fund, and fixed income trades.

Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.

Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc.

Be a role model and champion for continuous process improvement and organizational effectiveness.

Qualifications, Education, Certifications and/or Other Professional Credentials Hours & Work Schedule

Required Qualifications

• Series 7; and either Series 63 or  66

• Minimum of 5+years of experience in the financial services industry, including Options, Margin,  Control or restricted stock support

• Strong customer service skills, with demonstrated success supporting clients and resolving complex issues

• Ability to analyze complex situations in a high risk, fast paced environment

• High level of technological proficiency and ability to learn new tools

• Strong consultative and influencing skills to enhance and enrich the client experience

• Strong attention to detail

• Ability to work independently and collaboratively as part of a team

• Ability to train, support, and guide team members

Preferred Qualifications

• Series 24 and/or Series 4

• Demonstrated successful stable work history

• Completed associates and/or bachelors college degree

Hours & Work Schedule

• M-F: 8:00 AM ET - 5:00 PM ET – with occasional OT for evening and/or weekend hours

•  100% in office until fully trained then potential hybrid 4 days in office 1 day work from home

   

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.