We are seeking a highly organized and proactive Executive Administrative Assistant to support the Head of Commercial Operations and ensure seamless day-to-day operations. In this role, you will manage inquiries, draft and resolve communications, and handle confidential matters with the utmost professionalism. You will oversee scheduling, calls, and emails, coordinate travel arrangements and expense reporting and organize meetings and events, including senior leadership sessions and community initiatives. This position requires exceptional attention to detail, strong organizational skills, and the ability to work independently under pressure. You will also perform other duties as needed to help support Commercial Operations goals and initiatives.

Primary responsibilities include:

• Coordinate travel arrangements and process expense reports accurately and on time. 
• Manage emails and calls while delivering clear, professional communications to ensure consistent messaging. 
• Maintain strict confidentiality and exercise the highest level of professionalism when handling sensitive information. 
• Organize internal and external meetings, conference calls, and community engagement / volunteer events. 
• Prepare and distribute agendas, participate in meetings, document notes and action items, and follow up diligently. 
• Provide support to team members as needed to meet business objectives. 
• Communicate effectively across all levels and cultures within the organization, demonstrating strong interpersonal skills when collaborating with clients and vendors. 
• Prepare relevant documentation as needed. 
• Perform additional duties as needed to support Commercial Operations goals and initiatives.  

Qualifications

• 3+ years administrative support experience of a senior executive required – 2+ years minimum (calendar management, email, travel, expense reports, etc.)
• Demonstrated 3+ years of utilizing strong written and verbal communication skills within a sophisticated environment while maintaining high confidentiality and being relied upon for accuracy and trustworthiness. 
• Competent in Systems knowledge with 3+ years’ experience in MS Office; SharePoint & Teams required (or similar software)
• Demonstrate attention to detail, action-oriented focus, effective time management and exception organizational skills required.
• Demonstrate the ability to work independently and as part of a team. 
• Bachelor’s degree preferred.
• Ideal candidate maintains a positive, client focused attitude in an environment with quickly changing priorities and brings a growth mindset.

Hours & Work Schedule 

• Hours per Week: 40
• Work Schedule: M - F 8:00 AM - 4:30 PM – Flexibility is required to accommodate business needs.
• Location: EPOC – and travel to Johnston as needed.     

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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