Ignite your passion for innovation and impact! Join a Talent Acquisition  (TA) team that transforms the candidate and colleague experience. As a Business Analyst, your primary focus will be optimizing our processes and applicant tracking system, Oracle Cloud and integrations across the Talent Acquisition ecosystem - from interview scheduling and event notifications to candidate relationship management and skills assessments.

This is your opportunity to drive process improvement and apply smart technology solutions that simplify workflows without over-engineering. You’ll challenge traditional approaches, remove barriers, and foster a culture of continuous innovation that inspires cross-functional teams. If you thrive on collaboration, influence, and delivering meaningful outcomes, this role offers the chance to make a measurable impact on efficiency and experience.

Why apply? You’ll help reinvent how we recruit, leveraging data and insights to create scalable solutions that matter. Your work will directly shape the future of Talent Acquisition, ensuring we deliver exceptional experiences for candidates and colleagues alike.

Primary responsibilities include

• SME on workflows / end-to-end processes and front-end user experience for TA applications
• Facilitate basic system maintenance (e.g., edit email templates, job posting descriptions, offer letter templates, drop down options)
• Educate HR Tech on TA processes so they understand experiences
• Execute the test scripts and recommend test scenarios based on our processes
• Provide hyper-care post-releases, raise and troubleshoot with Human Resources Technology and/or suppliers
• Provide change management within TA to support awareness and adoption of workflow/process changes
• Troubleshoot Tier 1-level support required; elevate and partner with supplier(s) and Human Resources Technology on Tier 2 and 3 
• Recommend and implement workflow / process optimizations
• Maintain and prioritize TA backlog based on business impact and experience
• Gather requirements, assess resource capacity, and deliver scalable recruiting solutions
• Analyze recruiting data and user feedback to identify pain points, optimize workflows, and enhance automation and reporting capabilities
• Define/create process documents and reference material
• Manage application relationships and integrations (except Oracle); relies on suppliers for technical support

 Qualifications, Education, Certifications and/or Other Professional Credentials

 Required:

• 5+ years of experience in recruiting, including roles such as Recruiter, Recruiting Coordinator, or Business Analyst.
• Strong understanding of end-to-end recruiting workflows and candidate experience.
• Ability to act as a Subject Matter Expert (SME) for TA applications and processes.
• Hands-on experience with applicant tracking systems.
• Ability to analyze recruiting data and user feedback to identify pain points.
• Skilled in recommending and implementing workflow optimizations and automation.
• Experience driving awareness and adoption of process changes within Talent Acquisition.
• Proven ability to influence the adoption of technology and process changes. 
• Experience leading changes within organizations and managing stakeholders across multiple functions.
• Exceptional communication and presentation skills, with the ability to articulate technical concepts or processes in a clear and compelling manner, both verbally and in writing.
• Strong collaboration and influence skills to work across HR Tech, suppliers, and cross-functional teams.

Preferred:

• Bachelor’s Degree 
• Working knowledge of Oracle Recruiting Cloud.
• Experience with Paradox, HireVue, HackerRank and JIRA.
• Experience navigating model validation of AI and Gen AI-powered solutions. 
• Experience with customer journey optimization and end-to-end experiences.
• Experience with agile operating models and design thinking.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours & Work Schedule:

Hours per Week: 40+

Work Schedule: M-F 8-5

This colleague must work 4 days in office.

Pay Transparency:

The salary range for this position is $75,000-$100,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

 Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.