Clera - Your AI talent agent
LoginStart
Start
CB
Citizens Bank

Team Mgr FIU Investigations

full-time•Westwood

Summary

Location

Westwood

Type

full-time

Experience

2-5 years

Company links

WebsiteLinkedInLinkedIn

About this role

As required by the Bank Secrecy Act and US Patriot Act, the purpose of the AML Investigations Team Lead is to ensure that department policies for alert, case, and SAR quality and timeliness are met.  This is accomplished through the review of investigative case work and Suspicious Activity Reports (SAR) prepared by assigned AML Investigators for accuracy and quality. The Team Lead works closely with the Director of AML Investigations to improve the efficiency and effectiveness of department processes and procedures, including the automated AML solution.  The Team Lead will be assigned to investigate the most highly complex cases for both potential money laundering/terrorist financing crimes and BSA/AML violations throughout the entire CFG footprint and file Suspicious Activity Reports (SARS) as required by BSA Regulations as needed.  Tools utilized include an internal AML application, referrals from business lines, and open source intelligence (negative media, internet research, information from peer banks, and information from law enforcement). Working directly with the business lines, the Team Leads will coordinate and conduct complex due diligence inquiries on individuals, firms and organizations suspected of money laundering crimes or AML/BSA violations.  Regularly interact with and provide supporting documentation and information to law enforcement representatives, including IRS-CI, Secret Service, Homeland Security, ICE, and the FBI.  Perform special projects as requested. 

Business Practice

  • Perform validation activities related to the Transaction Monitoring Model and associated reporting. 
  • Assist in the development of requirements for, and implementation of, a case management and transaction monitoring application.
  • Assist in the identification of potential uses, and development of, automations to facilitate business line efficiencies.
  • Assist in financial forensic investigations on the most complex and sensitive AML cases involving complex patterns of transactions and multiple entities and geographies, using an internal application, referrals from business lines and external sources (law enforcement), open source information, and department intelligence.
  • Perform a detailed assessment of the risk represented by the customer and/or the activity in which the customer has engaged.
  • Exercise critical thinking and critical decision making skills to efficiently and effectively determine whether or not further investigative and analytical activity is required.                  
  • Produce robust and comprehensive SAR narrative that clearly explains the details of the case for a law enforcement audience.

Colleague Management

  • Supervise a team of AML Investigators and Senior AML Investigators, as assigned
  • Review and critique the Investigators’ decision making process for each case
  • Review and approve the content and quality of cases and SARs prepared by assigned team member
  • Provide performance coaching
  • Leverage proven AML subject matter expertise to act as a resource for the development and training of new and existing team members.

Compliance Management                                                                                 

  • Ensure that SARs are completed within the required regulatory time frame and Service Level Agreements.
  • Demonstrate an excellent understanding of BSA/AML regulations, and the ability to apply that knowledge to the analysis/review of customers and activity in order to identify and report suspicious activity.
  • Organize and prioritize work tasks to ensure that a large volume of work is completed in a risk based and efficient manner.
  • Make recommendations for improving the efficiency and effectiveness of department processes and procedures, including the automated AML solution.

Relationship Management

  • Develop and maintain strong relationships with law enforcement by providing information and documentation to law enforcement as requested.
  • Support Branch and business line colleagues on BSA/AML matters

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Required Qualifications
    • Financial Services 2-4 years

    • AML Investigations 2-4 years

    • Bachelor’s Degree Required – All relevant majors considered including Forensic Accounting, Criminal Justice, Business Administration, Philosophy, Communications, Chemistry, etc. 

    • Knowledge of AML regulations and industry best practices

    • Excellent written and oral communication skills

    • Strong investigative and research skills

    • Ability to prioritize a complex workload

    • Excellent knowledge of retail banking, lending and bank operations processes

    • Ability to provide high quality service to all business units across CFG and adhere to Quality Standards and Corporate Values

    • Track record of practical experience with various commercial and proprietary computer systems

    • Excellent Microsoft Word and Excel skills along with general proficiency in adapting to new software applications

  • Preferred Qualifications
    • Experience, or demonstrated ability, to manage a team of professionals
    • CAMS certification (Certified Anti-Money Laundering Specialist).
    • Experience with AML transaction monitoring for securities/brokerage a plus

    • Experience with AML transaction monitoring for third-party payments processing/Embedded 

    • Professional or academic research and writing a plus

Hours & Work Schedule

  • Hours per Week:  40
  • Work Schedule:  M-F

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


What you'll do

  • The Team Manager for FIU Investigations leads the AML Investigations Team to ensure compliance with BSA regulations by reviewing case work and Suspicious Activity Reports. They also supervise investigators, improve departmental processes, and conduct complex investigations into potential money laundering and BSA/AML violations.

About Citizens Bank

At Citizens Bank, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens Bank. You’re made ready and so are we. #MadeReady

Ready to join Citizens Bank?

Take the next step in your career journey

Frequently Asked Questions

What does a Team Mgr FIU Investigations do at Citizens Bank?

Toggle
As a Team Mgr FIU Investigations at Citizens Bank, you will: the Team Manager for FIU Investigations leads the AML Investigations Team to ensure compliance with BSA regulations by reviewing case work and Suspicious Activity Reports. They also supervise investigators, improve departmental processes, and conduct complex investigations into potential money laundering and BSA/AML violations..

Is the Team Mgr FIU Investigations position at Citizens Bank remote?

Toggle
The Team Mgr FIU Investigations position at Citizens Bank is based in Westwood, Massachusetts, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Team Mgr FIU Investigations position at Citizens Bank?

Toggle
You can apply for the Team Mgr FIU Investigations position at Citizens Bankdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.
Clera - Your AI talent agent
© 2026 Clera Labs, Inc.TermsPrivacyHelp

Join Clera's Talent Pool

Get matched with similar opportunities at top startups

This role is hosted on Citizens Bank's careers site.
Join our talent pool first to get notified about similar roles that match your profile.