Citizens is currently in the process of delivering a transformed Digital Experience to our customers. In the role as a Digital / Contact Center Sourcing Lead, you will be armed with key spend data, forward looking market intelligence and a fully integrated source to pay process, enabling you to be a strong strategic partner with business line executives. This will help you drive shorter cycle times, increased market intelligence, higher level strategic discussions and increased savings opportunities for digital products and services.

The Sourcing Lead will report to the Sourcing Team Lead in Strategic Sourcing within Procurement. The Lead utilize their technical experience to drive cost savings initiatives for the Digital / Contact Center commodity and consider the total cost of ownership across Citizens. 

The successful candidate will partner with business owners to identify market and economic trend opportunities and execute against them to continually improve the value derived from third party relationships. The Sourcing Lead will exhibit strong technology and business acumen and understanding of the financial services industry. The primary focus is to align with the business lines in a way that generates a positive impact to them achieving their business goals, while optimizing value to the overall organization.

Primary responsibilities include

• Assist in the development of digital strategies to achieve cost savings and improve quality and service levels by identifying opportunities and sourcing strategies for strategic/complex negotiations.
• Oversee all spend activity for the Digital / Contact Center commodity and determine proper action plan for all purchases that meet Procurement involve threshold.
• Join and potentially lead cross-functional teams to execute sourcing initiatives including the competitive bidding process and contract negotiations; ability to negotiate, including contract red lining for all types of corporate transactions using an Agile contracting framework.
• Provide subject matter expertise for the associated business/function; effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
• Maintain current with the industry supply base and industry trends with the objective to develop innovative solutions to complex problems.
• Proactively identify improvement opportunities for assigned category areas and recommend key actions; utilize analytical thinking and tools to identify new benefits generation; prioritize projects to ensure demonstrated impact to the business.
• For digital / AI development opportunities, partner with Legal and work with Citizens Enterprise Approval Boards to mitigate risk and ensure proper approvals

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Bachelor's Degree and/or Equivalent Experience
  • Strategic Sourcing, Digital, Contact Center Experience 
• Preferred Qualifications
  • Ariba and Icertis contact management experience
  • Experience with contracting lifecycle from Concept to Contract
  • Ability to lead difficult conversations 
  • Clear & concise communications
  • Ability to take on project independently 

Hours & Work Schedule

Work Schedule: 40 hours M-F (Johnston Office 4 days/week)

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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