We seek a creative, detail-oriented Web Designer to join our in-house advertising agency. The ideal candidate has a strong understanding of user experience (UX) and user interface (UI) design principles and will be responsible for designing user-friendly, visually appealing digital experiences that align with the Citizens brand.

The right candidate has the drive to raise the bar on creative expression, a deep appreciation for clean, simple design, the desire to collaborate with copywriters and broader teams, and a proven ability to succinctly present and communicate creative solutions. This position will report to the SVP, Digital Channel Management and have a dotted line to the VP, Creative Director of Design, to ensure visual brand consistency.

Key Responsibilities:

• Collaborate with stakeholders to understand business goals and user needs
• Work from agreed upon creative briefs with copywriters, creative directors, web strategists and project management teams to create digital experiences for financial products and marketing initiatives
• Design and develop wireframes, conceptual mockups, website layouts and templates
• Present to partners using sketches, diagrams, and visual comps to demonstrate how solutions will help meet and exceed goals
• Ensure all web experiences are optimized for responsive design
• Stay up to date with the latest web design trends and technologies
• Understand competitive landscape, customer feedback, and metrics to refine user-centered designs

Requirements:

• Bachelor’s degree in web design, graphic design, or a related field preferred. A human factors background is a plus.
• Proven experience as a web designer, preferably in the Financial Services sector
• Proficiency with Adobe Creative Cloud design applications and Figma
• Excellent communication and teamwork skills
• Ability to manage multiple projects and meet deadlines
• A versatile team-player attitude

Preferred Qualifications:

• Working knowledge of HTML, CSS, JavaScript, SEO principles and web analytics tools
• Experience with content management systems, such as OpenText TeamSite and Sitecore
• Experience in automated workflow tools like Aprimo, Workfront, Jira, etc.
• Understanding of accessibility standards and best practices

LOCATION 

Hybrid in Charlotte, NC, or Westwood, MA, with 4 days/week of in-office collaboration 

Pay Transparency 

The salary range for this position is $80,000-90,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.