As the Operational Excellence & Consulting Principal, you will work alongside cross-functional teams to significantly improve business models and end-to-end processes that start and end with the customer. During an engagement, you will successfully lead activities that diagnose issues, design solutions, help the business implement the solutions and support measuring the business outcomes. In addition to leading a variety of reengineering activities, you will also act as a change agent to ensure solutions are implemented and expected business results are achieved. This individual must have strong leadership, problem solving and communication skills.

Primary responsibilities include

• Successfully lead teams through all phases of Lean, Six Sigma, Reengineering or similar business transformation efforts across all aspects of an improvement initiative (e.g., people, process, technology and policy).
• Demonstrate the ability to develop, scope and oversee complex engagements that deliver meaningful results and realized business value.
• Leveraging a variety of experiences, successfully demonstrate a broad range of reengineering tools, methodologies, and frameworks.
• Demonstrate the ability to influence others using a variety of tactics; develop and maintain trusting relationships with Businesses to foster alignment, open communication, and collaboration.
• Manage the change that an operational improvement engagement will have on the businesses and address any resistance or conflicts.
• Stay abreast of the latest trends and best practices within the operational excellence practice and across other companies and industries. Provide ad hoc advice and expert consultation. Facilitate workshops to educate and inform colleagues.
• Coach, mentor and develop colleagues within and outside the Operational Excellence Chapter.
• Create and model a learning culture and a continuous improvement mindset; create high performing teams; empower colleagues to turn ideas into business results.
• Help the Operational Excellence Chapter identify & prioritize operational improvement initiatives as they relate to improving the customer & colleague experience and increasing shareholder value.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Education: A BS/BA is required (science/engineering preferred); A Master’s degree or equivalent experience is required in operations or process reengineering.
  • Experience: You have 7-10 years of experience in operational improvement, financial services, banking and/or consulting with a record of accomplishment of leading cross-business, cross-function initiatives that resulted in significant value-add.
• Preferred Qualifications
  • Process Transformation: You demonstrate a breadth and depth of knowledge in operational improvement frameworks, methodologies, and toolkits; experience with Lean, Six Sigma, Hammer Process Reengineering, Change Management and Organizational Design.
  • Strategic Thinking: You can link strategy to execution and have experience in taking risks and learning from failures.

  • Leadership: You are a self-starter and can challenge the status quo, take risks, envision the future, enable, empower, and motivate others.

  • Problem Solving: You are comfortable with ambiguity and can understand complex problems; can identify, analyze, synthesize, and resolve critical business issues; can offer creative insights that result in practical solutions and significant value-add.

  • Communication You are a strong communicator and comfortable speaking with and presenting to senior leadership using a variety of tools, strategies, and media that foster transparency, collaboration and most importantly, trust.

  • Change Management: You can independently influence others using a variety of tactics. You can develop and maintain relationships that are comfortable facing adversity and addressing conflict. You can empower others to turn ideas into business results by utilizing standard programs and project management tools.

  • Facilitation: You are an expert who is able to lead process improvement sessions that document current and future state processes and identify issues and pain points.

Hours & Work Schedule

• Hours per Week: 40 hours
• Work Schedule: Hybrid model (4 days in office/1 day remote)

The salary range for this position is $140,000- $150,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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