Citizens is in the midst of a bold, enterprise-wide transformation—leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization.

As a Data & AI Product Strategy Leader you will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You’ll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data—it’s about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology.

You’ll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy.

Specific Responsibilities

Strategic Coordination & Program Enablement

• Design and implement horizontal routines and governance structures that support cross-functional collaboration.
• Ensure strategic alignment between data product initiatives and enterprise transformation goals.
• Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution.

Product Leadership & Customer Advocacy

• Step into product management roles when needed to ensure continuity and customer-centric delivery.
• Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements.
• Guide prioritization and decision-making to maximize business value and user impact.

Problem Solving & Escalation Management

• Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams.
• Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues.
• Act as a strategic partner to product and analytic teams navigating complex challenges.

Communication & Stakeholder Engagement

• Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights.
• Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership.
• Mediate conflicts and promote shared ownership of outcomes.

Budgeting & Financial Oversight

• Support financial planning, budgeting, and resource allocation for data product initiatives.
• Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs.
• Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing.

Qualifications

Experience & Skills

• Proven experience managing financial performance and metrics for programs or small business units.
• Familiarity with strategic frameworks such as OKRs (Objectives and Key Results).
• Prior experience in product management or leading complex technology delivery projects.
• Demonstrated ability in strategic planning and long-term solution development.
• Strong analytical and structured problem-solving capabilities.
• Excellent relationship-building and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Experience working in a matrixed environment with cross-functional teams.
• Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing.

Education & Certifications

• Bachelor’s degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote

Pay Transparency

The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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