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hotel night ambassador
TEMPORARY•Rome
About this role
hotel night ambassador
Application Deadline: 14 February 2026
Department: Hotels
Employment Type: Temporary
Location: Italy, Rome
Reporting To: hotel manager
Compensation: €26,000 / year
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS), including the daily the night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
what's in it for you?
What’s in it for you?
You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
- Competitive salaries
- Flexible schedules
- Performance rewards
- Career progression
- Access to citizenM learning and development programs
- Full immersion (training) program for new starters
- Free citizenM experience nights for you (and discounted rate for friends and family)
- Wellbeing program (EAP)
- citizenM uniform and comfy shoes by On Running
- Referral program - €1000 bonus if your friend joins us too
Typical shifts are:
Our hotel operates 24/7 with a rotating flexible schedule. The typical night ambassador shifts are: 11:00pm to 7:30am. We keep things dynamic and take into account your preferences, so you enjoy your other life plans. Full time position is 32 hours per week.
Celebrating diversity:
citizenM is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees and applicants. Therefore we welcome and consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, differently abled, neurodiversity, or age.
If you need any accommodations made throughout the interview process or beyond, please feel free to include it in your application. We are happy to continue the conversation to help support you and our business operations.
We care about your privacy:
Information you choose to submit as part of your citizenM application is subject to our privacy policy which you can access here. In accordance with that policy, should you want any or all of your information removed from our systems, just let us know and we will be happy to delete it.
What you'll do
- The hotel night ambassador is responsible for providing exceptional service to guests during night shifts, including welcoming guests, assisting with self check-in, and handling reservations. They also maintain the hotel environment and respond to guest requests and emergencies.
About citizenM
A fully integrated owner-operator hotel brand with modern urban travellers at heart. citizenM delivers high profitability per square foot, allowing development in prime location cities with the highest barriers to entry. A place where a community of people travel, work, eat, sleep and play stylishly and affordably. 20 cities, 36 global hotels and more on the way.
citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, superfast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury creative spaces. And somewhere to rest your weary head on a huge bed, stream your favourite movie or TV show, and wash the day away with our powerful rain shower.
Ready to join citizenM?
Take the next step in your career journey
Frequently Asked Questions
What does a hotel night ambassador do at citizenM?
As a hotel night ambassador at citizenM, you will: the hotel night ambassador is responsible for providing exceptional service to guests during night shifts, including welcoming guests, assisting with self check-in, and handling reservations. They also maintain the hotel environment and respond to guest requests and emergencies..
Is the hotel night ambassador position at citizenM remote?
The hotel night ambassador position at citizenM is based in Rome, Lazio, Italy. Contact the company through Clera for specific work arrangement details.
How do I apply for the hotel night ambassador position at citizenM?
You can apply for the hotel night ambassador position at citizenMdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.