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hotel day ambassador
full-time•Dublin
About this role
hotel day ambassador
Application Deadline: 5 February 2026
Department: Hotels
Employment Type: Permanent - Full Time
Location: Dublin, Ireland
Reporting To: hotel manager
Compensation: €2,709 / month
Description
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We’re proud to put hospitality back in the hospitality industry, and that’s because of our ambassadors. We don’t hire them for their skills; we hire them for their attitude. We seek people who feel great about making others smile and we see the results in our happy guests.
Your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and the canteen clean, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS);
- Preparing societyM meeting rooms where applicable.
Do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What's in it for you?
Please note that we are only able to consider applicants with the right to work in the UK.
You’ll be joining a team of ambassadors who are proud to put on their citizenM outfit every day and go out to wow our guests. You’ll help us shake up the traditional hotel industry by providing the thing our guests love most about us: exceptional service.
What we offer you:
- Competitive salary (€2709.0 / month gross)
- Flexible schedules
- Performance rewards (10% maximum / month)
- Access to citizenM learning and development programs
- Career progression
- Full immersion (training) program for new starters
- Meal & coffee on us during your shift break
- Pension and cycle to work scheme
- citizenM uniform and comfy shoes by On Running
- Wellbeing program (EAP)
- Global opportunities - chance to work in other citizenMs around the world
- Referral program - €1000 bonus if your friend joins us too
Typical shifts are: our hotel operates 24/7 with a rotating flexible schedule, including:
- Mornings: 6:50AM - 3:10PM
- Afternoons: 2:50PM - 11:10PM
- Availability to work weekends is required!
- Mornings: 6:50AM - 3:10PM
- Afternoons: 2:50PM - 11:10PM
- Availability to work weekends is required!
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
What you'll do
- The hotel day ambassador is responsible for providing exceptional customer service, assisting guests with check-in, preparing meals, and maintaining the hotel's living areas. They also act as a concierge, helping guests with local recommendations and managing reservations.
About citizenM
A fully integrated owner-operator hotel brand with modern urban travellers at heart. citizenM delivers high profitability per square foot, allowing development in prime location cities with the highest barriers to entry. A place where a community of people travel, work, eat, sleep and play stylishly and affordably. 20 cities, 36 global hotels and more on the way.
citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, superfast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury creative spaces. And somewhere to rest your weary head on a huge bed, stream your favourite movie or TV show, and wash the day away with our powerful rain shower.
Ready to join citizenM?
Take the next step in your career journey
Frequently Asked Questions
What does a hotel day ambassador do at citizenM?
As a hotel day ambassador at citizenM, you will: the hotel day ambassador is responsible for providing exceptional customer service, assisting guests with check-in, preparing meals, and maintaining the hotel's living areas. They also act as a concierge, helping guests with local recommendations and managing reservations..
Is the hotel day ambassador position at citizenM remote?
The hotel day ambassador position at citizenM is based in Dublin, Leinster, Ireland. Contact the company through Clera for specific work arrangement details.
How do I apply for the hotel day ambassador position at citizenM?
You can apply for the hotel day ambassador position at citizenMdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.