Observability Engineering Manager, SVP

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

Position Overview:

We are currently looking for an Engineering Manager to head the Metrics pillar of our observability offering. This team engineers and supports observability products used across the enterprise, and they have the responsibility for observability metrics globally - for both on prem and public clouds workloads. A combination of your software Engineering, architecture, infrastructure, databases and people management can make you successful in this role.

Roles and Responsibilities:

• Define observability strategy, goals and roadmap

• Develop and enhance full-stack observability for Hybrid, Cloud and Multi-cloud deployments while providing consistent view for various personas

• Solve complex technical problems – be hands-on

• Define and maintain a healthy balance of innovation and reliability as you deliver to meet customers’ needs

• Identify comprehensive risks and risk-mitigation-mapping matrix, coordinate with the Security, Risk & Compliance teams

• Ensure solution meets all requirements of quality, security, modifiability, extensibility and scalability

• Develop high-level solution specifications with attention to integration and feasibility (technical, function and financial)

• Prepare an easy-to-understand report detailing achieved milestones, short-term and long-term project goals

• Provide technical guidance and coaching to a team of developers and engineers

• Work with peers across all Observability pillars (Logs, Traces, Events and SRE) to achieve common observability goal

• Build familiarity with Observability industry challenges/trends and bring that knowledge to improve your offerings

Skills / Qualifications Required:

Education:

• Bachelor's degree or equivalent work experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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