About this role
The Engineer Sr Analyst is an intermediate level position responsible for a variety of engineering activities including the design, acquisition and development of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to ensure quality standards are being met within existing and planned frameworks.
Qualifications:
- Responsibilities:
- Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs.
- Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
- Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts.
Qualifications Skills:
Mainframe
- Core Mainframe Proficiency: Solid understanding of z/OS, MVS, and dataset management (including VSAM). Advanced proficiency in JCL for all aspects of batch processing and utility usage.
- Programming & Application Support: Strong COBOL programming and debugging skills, with experience in COBOL-DB2 program development.
- Online Transaction Processing: Extensive experience with CICS (Customer Information Control System) for online application support, including transaction processing, region management, and debugging.
Distributed
- Core technical skills in operating systems (Linuz – Rhel), databases ( Oracle, Mongo DB), middleware/application layers ( websphere, ngnix, tomcat), message queues (IBM MQ, Kafka)
- Strong scripting and automation skills eg phython, shell scripting and experience in AI/ML will be an added advantage.
- 6-10 YOE is a must have
- Experience working in Financial Services or a large complex and/or global environment
- Project Management experience
- Consistently demonstrates clear and concise written and verbal communication
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Demonstrated analytic/diagnostic skills
- Ability to work in a matrix environment and partner with virtual teams
- Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process change and improvement
Education:
- Bachelor’s degree/University degree or equivalent experience
- Mainframe Utilities: In-depth knowledge and practical experience with common IBM utilities like IDCAMS, SORT, and ICETOOL for data manipulation, file management, and reporting.
- Database Expertise (DB2): In-depth knowledge of DB2 for z/OS concepts, advanced SQL, and experience with DB2 utilities and basic performance analysis.
- Reporting & Integration: Experience with EZT (Easytrieve) for reporting and data manipulation. Understanding and practical experience with z/OS APIs for integrating mainframe applications (e.g., RESTful services, JSON/XML).
- Middleware & Connectivity: Operational expertise with NDM (Connect:Direct) for file transfers and IBM MQ for messaging, including troubleshooting.
- Incident & Operations Management: Proven ability to resolve complex production incidents, perform root cause analysis, and adhere to change management processes.
- Monitoring & Debugging: Experience with mainframe monitoring tools (e.g., OMEGAMON, SYSVIEW) and advanced debugging across various mainframe components.
- Documentation: Strong ability to create and maintain technical documentation.
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Systems & Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Other facts
About Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
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What you'll do
- The Engineer Sr Analyst is responsible for various engineering activities including the design, acquisition, and development of hardware, software, and network infrastructure. This role ensures quality standards are met within existing and planned frameworks.
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