Asset Servicing Manager

Do you aspire to design business solutions tailored for clients’ needs? Do you have the ambition to introduce scalable solutions? Would you like to see how Client Change Delivery works in practice? If so this role is for you.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Asset Servicing Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
 

What you’ll do

• This role will manage reconciling and processing positions related to Corporate Action events
• These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
• Identifies, summarizes and accurately captures all incoming instructions pertaining to Corporate Action and proxy events
• Notifies clients of Corporate Action and Proxy events received from vendor sources
• Liaise with clients on Corporate Action events to solicit instructions
• Reconciles, organizes and distributes all transactions relating to corporate actions, and ensures actions are processed effectively and within established standards in the markets
• Provides support to all operational processes within the unit to ensure timely and accurate execution of client instructions meeting agent, depository and counter-party deadlines
• Liaise with Depositories, Agents, Trustees and Issuers in each market to obtain requested clarification/detail understanding of complex Corp Action events and processing details/requirements
• Manages, tracks and mitigates risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
• Prepares weekly/ monthly metrics on department’s performance including detailed analysis of any processing, system/industry issues or enhancements. Performs causal analysis on processes to continuously identify gaps, improvements/system enhancements
• Monitors MIS reporting relating to corporate actions, processing accuracy, timeliness, and, completeness
• Acts as the initial point of escalation for problem resolution
• Assists management in system enhancement functions, provides feedback on Business Requirement Documents, and participates in user acceptance testing as needed
• Develops and maintains processing procedures and oversee the execution of controls required throughout the life cycle of voluntary events
• Prepare sand participate in department client presentations
• Provides input on performance of staff to management and other duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Intermediate to senior level experience in a related role with commensurate
• 5-8 years of experience in similar within Asset Servicing or Custody.
• Excellent communication and stakeholders management skills, with the ability to communicate to a range of audiences;
• Strong analytical skills
• Strong English skills
• 1-2 years people management experience
• Bachelor’s/University degree or equivalent experience

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities

#LI-SM9

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.