Picking Shift Lead

A family-run business, we’re driven by a passion for great food. We delight customers with the finest selection of fresh seafood, prime, dry-aged beef, chef-prepared specialties and handcrafted pastries, international cheeses, imported groceries, and more. Join our team of seasoned professionals and become a part of the fabric of the New York food scene

Role Overview: 

The Picking Shift Lead is responsible for overseeing daily order picking operations to ensure accuracy, efficiency, and quality standards consistent with Citarella Gourmet’s premium brand. This role provides hands-on leadership to picking associates, ensures adherence to food safety and company standards, and supports on-time fulfillment for retail and customer orders.

 Responsibilities & Duties: 

• Lead and coordinate picking operations to ensure accurate, efficient order fulfillment
• Supervise, train, and support picking associates; serve as primary floor contact
• Monitor workload and reallocate labor to meet volume and productivity demands
• Ensure proper handling of perishable, gourmet, and specialty food items
• Conduct quality checks to maintain accuracy, presentation, and food safety standards
• Track productivity, accuracy, and completion metrics; coach team to meet KPIs
• Enforce safety, sanitation, and equipment compliance in all picking areas
• Coordinate with packing, shipping, and receiving teams to maintain workflow
• Communicate shift priorities, performance updates, and end-of-shift reports to leadership

Important Disclaimer Notice: 

The described functions are among the essential job functions for this position, but are not exhaustive of the essential functions of the job or of the tasks that an Associate may be required to perform. Associates may be assigned additional responsibilities as necessary. The employer reserves the right to revise this job description at any time and to require Associates to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. 

Qualifications and Education Requirements

• 1–3 years of warehouse, fulfillment, or food distribution experience

• Prior lead, supervisor, or team coordinator experience preferred

• Strong understanding of picking processes and inventory flow

• Ability to lead by example in a fast-paced environment

• Strong attention to detail and commitment to quality

• Ability to lift up to 50 lbs and stand/walk for extended periods

Preferred

• Experience with RF scanners or warehouse management systems

• Food handling or food safety experience

• Bilingual (English/Spanish) a plus

• Experience working with perishable or specialty food products

At Citarella, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Citarella will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.