C
Client Service Representative
full-time•London
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Client Service Representative serves as the primary point of contact for clients, providing exceptional support, and ensuring a seamless customer experience. The CSR will handle inquiries pertaining to the client’s background screening program and overall account workflow, and ensure our clients receive superior and high-quality service throughout their journey. This role will assist clients with a variety of topics, including but not limited to communication of investigative findings, daily incoming inquiries, and reporting.
The candidate must be willing to WORK ONSITE in Quezon City, following US hours.
Duties and Responsibilities
Support basic client inquires, process routine requests, basic operational involvement with the ability to follow established procedures.
Handle inbound calls, emails, and chats working in a service queue environment. Makes outbound contacts as needed.
Ensure client orders and information requests are delivered on time and that Service Level Agreements are met.
Escalate issues/questions to appropriate internal resources.
Efficiently partner with internal teams to solve client requests.
Qualifications
Minimum of 3-5 years of client relations and a dedicated resource to a specified book of clients.
Background Screening and/or pre-employment screening experience strongly preferred.
Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
Self-motivated, proactive and goal-oriented.
Good problem solving and analytical skills.
Excellent written and verbal communication skills.
What you'll do
- The Client Service Representative serves as the primary point of contact for clients, providing exceptional support and ensuring a seamless customer experience. This role involves handling inquiries related to the client’s background screening program and overall account workflow.
About Cisive
Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.
Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.
Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.
Ready to join Cisive?
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Frequently Asked Questions
What does a Client Service Representative do at Cisive?
As a Client Service Representative at Cisive, you will: the Client Service Representative serves as the primary point of contact for clients, providing exceptional support and ensuring a seamless customer experience. This role involves handling inquiries related to the client’s background screening program and overall account workflow..
Is the Client Service Representative position at Cisive remote?
The Client Service Representative position at Cisive is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Service Representative position at Cisive?
You can apply for the Client Service Representative position at Cisivedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.