C
Candidate Experience Representative
full-time•London
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of our pre-employment and onboarding portal.
The candidate must be willing to WORK ONSITE in Quezon City, following a SHIFTING schedule.
Responsibilities:
- Handle a heavy volume of inbound calls, emails, and chats working in a work queue environment. Make outbound contacts as needed.
- Partner with peers and supervisor to monitor and maintain coverage of all contact streams.
- Achieve first contact resolution, whenever possible. Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided.
- Partner with internal teams to troubleshoot and resolve client issues including, but not limited to: login issues, password resets, submission of required forms, etc.
- Maintain accurate record of contacts and interactions.
- Must be able to maintain applicant/client privacy in compliance with all applicable laws.
- Create positive relationships with contacts to ensure satisfaction and retention.
Qualifications:
- Minimum of 2 years of customer service experience strongly preferred.
- Minimum of 2 years of working in a call center environment preferred.
- Knowledge of Microsoft Office Suite required, proficiency in Excel preferred.
- Able to successfully learn and navigate Web based applications and tools, for use in managing applicant accounts.
- Graduate of any 2-year or 4-year course, preferred; or has at least completed 2 years of college
- Ability to work night shift or shifting schedules
Required Skills:
- Excellent written and verbal communication skills.
- Excellent time management skills, exhibiting a sense of urgency, ensuring client deadlines are met within the required time frames.
- Self-motivated and proactive in approach to issue/ dispute resolution.
- Adaptable to office and home office environments.
- Demonstrated ability to organize and manage multiple priorities.
- Demonstrated problem analysis and resolution skills.
- Client-focused
What you'll do
- The Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of the pre-employment and onboarding portal. This includes handling inbound and outbound communications, troubleshooting issues, and maintaining accurate records of interactions.
About Cisive
Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.
Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.
Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.
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Frequently Asked Questions
What does a Candidate Experience Representative do at Cisive?
As a Candidate Experience Representative at Cisive, you will: the Candidate Experience Representative is responsible for providing superior customer service and technical support to end-users of the pre-employment and onboarding portal. This includes handling inbound and outbound communications, troubleshooting issues, and maintaining accurate records of interactions..
Is the Candidate Experience Representative position at Cisive remote?
The Candidate Experience Representative position at Cisive is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Candidate Experience Representative position at Cisive?
You can apply for the Candidate Experience Representative position at Cisivedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.