About this role
Position Summary
The GCN Benefit Services Coordinator serves as a contact for Tier 3 ServiceNow (SNOW) escalations related to benefits and time off. This role ensures accurate resolution of complex issues, compliance with regulations, and exceptional employee experience.
Key Responsibilities
- Manage Tier 3 SNOW escalations for benefits.
- Investigate and resolve complex cases by evaluating information and collaborating with internal teams.
- Document all escalations and resolutions accurately in SNOW and Workday systems.
- Communicate timely updates to employees and stakeholders.
- Monitor trends and ensure consistent communication to support the identification of opportunities for process improvement.
- Provide support for the Open Enrollment process, including pre- and post-enrollment activities.
- Support audits and provide accurate documentation as needed.
- Contribute to team projects and initiatives.
- Ensure compliance with corporate policies and federal, state, and local regulations.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent required; Associate Degree preferred.
- Minimum 1 year of experience in HR, benefits administration, or payroll.
- Proficiency in Microsoft Office; Workday and ServiceNow.
- Strong customer service and communication skills, both written and verbal.
- Ability to manage multiple priorities in a fast-paced environment and maintain confidentiality.
- Willingness to work onsite in the Tempe, AZ Circle K office 5 days per week (Monday through Friday).
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
Other facts
About Circle K
Our mission at Circle K is to make our customers' lives a little easier every day. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses. Our parent company, Alimentation Couche-Tard (“Couche-Tard”), is a leader in the Canadian convenience store industry. Together, we are brightening journeys across more than 14,200 stores in 26 countries worldwide.
We’re all about Growing Together. Learn how you can join our team today: https://workwithus.circlek.com. Work with us, and we’ll make it work for you.
Find out more at https://www.circlek.com/ or connect with us on Facebook, Instagram, or Twitter.
What you'll do
- The Benefit Services Coordinator manages Tier 3 ServiceNow escalations related to benefits and time off, ensuring accurate resolution of complex issues. They also monitor trends for process improvement and support the Open Enrollment process.
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