About this role
Description
WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!
Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!
Why choose Ciocca Automotive?
- Proven career path, promotional opportunities
- 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
- A values-driven culture built on integrity, professionalism, excellence, and teamwork
- Employee discounts: purchases, repair, service
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Insurance package: including medical, dental, prescription and vision
Responsibilities include but are not limited to:
- Manage inbound service appointment phone calls
- Make outbound appointment calls with dealer provided prospecting list
- Check vehicle service history and look for open recalls
- Advise customers of recommended services
- Establish relationships with customers
Qualifications include but are not limited to:
- Previous experience in a customer service-related fields welcomed, but not required
- An excellent teammate with a collaborative attitude and eagerness to improve
- Listen carefully to customer needs and concerns
- Ability to build rapport with clients
- Extraverted and friendly attitude
- Prompt and courteous demeanor
With 52+ dealerships and growing, there are many opportunities for advancement.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Other facts
About Ciocca Management Company Inc
at Ciocca Toyota of Williamsport. We'll help you investigate the various financing options available and guide you through the application process. We have all sorts of great Toyota lease options to choose from and we work with a wide range of regional lenders to make sure applicants get competitive offers.
What you'll do
- The Appointment Coordinator will manage inbound and outbound service appointment calls, check vehicle service history, and advise customers on recommended services. Establishing relationships with customers is also a key responsibility.
Ready to join Ciocca Management Company Inc?
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