About this role
JOB RESPONSIBILITIES
Resources - Assessment, discernment, completion and mastery of entry level resources such as: income-based Medicaid, hospital financial programs and Title V funding.
Family Experience - Serve as a direct contact for parents with complex financial needs and billing concerns and work to improve the family's experience.
Family Education - Educate families how to utilize available resources and renew them for chronic care patients.
Hospital Billing - Basic understanding and utilization of hospital billing system.
Liaison - Act as liaison between family, customer service and basic billing teams.
JOB QUALIFICATIONS
High school diploma or equivalent.
2 years of work experience in a related job discipline.
NAHAM CHAA certification must be obtained within a year of hire into the role.
Primary Location
Burnet Campus
Schedule
Full time
Shift
Day (United States of America)
Department
Financial Advocates
Employee Status
Regular
FTE
1
Weekly Hours
40
Expected Starting Pay Range
Annualized pay may vary based on FTE status
$20.57 - $25.72
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
One of the nation's America’s Most Innovative Companies as noted by Fortune
Consistently certified as great place to work
A Leading Disability Employer as noted by the National Organization on Disability
Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
Other facts
About Cincinnati Children's
Cincinnati Children’s, a nonprofit academic medical center established in 1883, offers services from well-child care to treatment for the most rare and complex conditions. It is the Department of Pediatrics at the University of Cincinnati College of Medicine and trains more than 600 residents and clinical fellows each year. Cincinnati Children’s is a force in pediatric research and offers some of the best research-based education and training programs in the nation.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
What you'll do
- The Financial Advocate II will assess and master entry-level resources related to financial assistance for families. They will serve as a direct contact for parents with financial needs and educate them on available resources.
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