About this role
COMPLIANCE AND CUSTOMER SERVICE
- Ensure same day delivery processing time for Trade Finance products from submission time by TSCW and TSCC until completion of processing;
- Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA;
- Ensure the following are met upon processing of customer’s application:
- Signature verification
- Screening application
- Conform to ICC publications, Bank’s policies, procedures and guidelines
- To perform AML/CFT and Vessel screening and escalate to TSCC if required
- Updating of Daily Incoming Register;
- Attend to telephone enquiries and reply to swift/mails enquiries when required.
- Handle TSCW / TSCC / 3rd party / Loan Owner’s query / complaint promptly.
- Escalate to TSCC via email for any incompliance for the above.
- Perform document checking under UCP600/ISBP/URDG/URC/Incoterm and Loans compliance checking.
DATA PROCESSING/RELEASING
- Ensure accurate data entry in Trade Finance System, CIMB Watchlist and Swift Alliance etc; and related standard letters are accurate.
- Perform data entry and or approve Trade Finance products request/instructions.
- Checking GL entries & related payment instruction are in order.
- Retrieve / Check matured bill for cancellation/settlement.
- Prepare BG text.
- Housekeeping & filing of documents are timely and easy to retrieve;
- Assist peers on delivery of other trade products within the department as and when required. (multi-tasking)
- Check and approve alerts in AMLA system (with sighted by higher level approval)
ADMINISTRATIVE
1. Prepare daily/weekly/monthly/SLA Report
2. Monitor and ensure KPIs are met;
3. Motivate staff/peers (if applicable);
4. Timely submission of Reports i.e. SLA, BNM reports, Management Reports, Month End Report & etc.
5. Handle additional functions, ad hoc assignment or projects related to Trade System or Trade Finance;
6. To perform Testing of System related matters as and when required.
7. Participant on activities done by the team for enhanced team spirit.
8.Adhering to ISO 9001:2015 and to support any implementation related to ISO 9001:2015
Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.
Other facts
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- The officer is responsible for ensuring compliance and timely processing of Trade Finance products, including customer application processing and data entry. They also handle customer inquiries and perform document checks according to various guidelines.
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