About this role
COMPLIANCE AND CUSTOMER SERVICE
1. Ensure same day delivery processing time for Trade Finance products from submission time by TSD until completion of processing.
2. Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA.
3. Ensure the following are met upon processing of customer’s application:
• Signature verification of TSD’s officers
• Screening application
• Conform to ICC publications, Bank’s policies, procedures and guidelines
• To perform AML/CFT and Vessel screening and escalate to TSD if required
4. Updating of Daily Incoming Register.
5. Attend to telephone enquiries and reply to swift/mails enquiries when required.
6. Handle TSD Singapore / 3rd party / Loan Owner’s query / complaint promptly.
7. Escalate to TSD via email for any incompliance for the above.
8. Perform document checking under UCP600/ISBP and Loans compliance checking.
DATA PROCESSING / RELEASING
1. Ensure accurate data entry in Silverlake Trade (STFS), AMLA and Swift Alliance etc; and related standard letters are accurate.
2. Perform data entry and or approve Trade Finance products request/instructions.
3. Checking GL entries & related payment instruction are in order.
4. Retrieve / Check matured bill for cancellation/settlement.
5. Prepare BG text.
6. Housekeeping & filing of documents are timely and easy to retrieve.
7. Assist peers on delivery of other trade products within the department as and when required (multi-tasking).
ADMINISTRATIVE
1. Prepare daily / weekly / monthly / SLA Report.
2. Monitor and ensure KPIs are met.
3. Motivate staff / peers (if applicable).
4. Participate & ensure compliance to 4 S initiatives.
5. Timely submission of Reports i.e. SLA, CUR, MAS reports, Month End Report & etc.
6. Handle additional functions, ad hoc assignment or projects related to Trade System or Trade Finance.
7. To perform Testing of System related matters as and when required.
8. Perform data entry for Capacity Utilization Rate (CUR).
9. Participant on activities done by the team for enhanced team spirit.
10. Any other responsibilities / tasks as assigned by the Management and as per Business requirement from time to time.
Other facts
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- The officer is responsible for ensuring timely processing of Trade Finance products while adhering to compliance policies and guidelines. They will also handle customer inquiries and complaints, perform data entry, and prepare various reports.
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