Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY
full-time•Kuala Lumpur
About this role
- To attend and investigate on customer disputed transactions through CIMB Self Service Terminals (SST)/ CIMB Clicks made by proprietary customers and other Financial Institutions.
- To liaise with other Financial Institutions on status of customer disputed transactions.
- To attend to email and calls from branches/ CRU/ Call Centre and other Financial Institutions on customers’ disputed transactions.
- To prepare daily and monthly reports.
- Any other responsibilities/tasks as assigned by the Management from time to time.
Other facts
Tech stack
Customer Service,Dispute Management,Transaction Investigation,Reporting,Communication,Liaison
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- The officer will investigate customer disputed transactions and liaise with other financial institutions regarding these disputes. Additionally, they will handle communications from branches and prepare reports.
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Frequently Asked Questions
What does a Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY do at CIMB Group Malaysia?
As a Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY at CIMB Group Malaysia, you will: the officer will investigate customer disputed transactions and liaise with other financial institutions regarding these disputes. Additionally, they will handle communications from branches and prepare reports..
Why join CIMB Group Malaysia as a Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY?
CIMB Group Malaysia is a leading Banking company.
Is the Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY position at CIMB Group Malaysia remote?
The Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY position at CIMB Group Malaysia is based in Kuala Lumpur, Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY position at CIMB Group Malaysia?
You can apply for the Officer, iCIMB & CCBO - SSCCO (SST Dispute Management) MY position at CIMB Group Malaysia directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about CIMB Group Malaysia on their website.