About this role
Ensuring issuance of Letter of Offer and Supplementary Letter of Offer and Overdraft renewal letters and maintenance forms are within the stipulated turnaround time and correctly prepared for Commercial Banking Customers.
Ensure Overdraft renewal letters and maintenance forms are processed within TAT.
Ensure individual KPI is met.
Ensure all transactions are recorded.
Ensure queries & complaints have been attended within TAT.
Ensure adequate measures have been taken to reduce errors.
Ensure statistics & reports are submitted in timely manner.
Any other responsibilities / tasks as assigned by the Management from time to time.
Knowledge on various Commercial Banking offering & product features.
Other facts
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- The officer is responsible for ensuring the timely issuance of various banking documents and processing of letters for Commercial Banking customers. They must also meet individual KPIs and handle queries and complaints efficiently.
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