Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY
full-time•Kuala Lumpur
About this role
Issuing
- Ensure same day attending all the I- view dispute case submit by Customer Service, print all supporting documents, update and close the 1 View case
- Ensure capture the correct and accurate dispute transaction detail from cardlink and attach to the correct dispute case file.
- Ensure the dispute cases update in the MasterCard and Visa master listing – Fraud and CS.
- Ensure the dispute case is cop with acknowledge receive date before it distribute to the respective person in charge.
- Handling Visa Fraud 1st Outgoing Chargeback via VCR (Visa Claim Resolution) - MY & SG
- Initiate MasterCard 1st outgoing chargeback for fraud & CS dispute cases – MY & SG
- Raise adjustment via RPA to credit CH- Visa & Master- MY & SG
- Attending Chargeback Common mail box
- Attending MasterCard Electronic (MCE) transaction.
- Prepare and send SMS (Short Message System) to cardholder.
- Prepare Letter (OTP letter / No credit Upfront Letter / Push Liability Letter)
Acquiring
- Send email to merchants for documents retrieval on incoming chargeback cases.
- Retrieve transaction settlement record for Incoming Chargeback (Visa/ MasterCard) cases.
- Fulfil retrieval request document via MasterCom/ VROL.
- Prepare ATM form to request ATM log from EBD team & retrieval ATM journal report.
Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.
Other facts
Tech stack
Chargeback Operations,Dispute Management,Fraud Handling,Document Retrieval,Customer Service,Transaction Settlement,Communication,MasterCard,Visa,RPA,SMS Preparation,Letter Preparation,ATM Log Retrieval,Email Correspondence,Case Management,Attention to Detail,Time Management
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- The officer is responsible for managing chargeback operations, ensuring timely handling of disputes, and maintaining accurate records. They will also communicate with merchants and prepare necessary documentation for chargeback cases.
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Frequently Asked Questions
What does a Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY do at CIMB Group Malaysia?
As a Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY at CIMB Group Malaysia, you will: the officer is responsible for managing chargeback operations, ensuring timely handling of disputes, and maintaining accurate records. They will also communicate with merchants and prepare necessary documentation for chargeback cases..
Why join CIMB Group Malaysia as a Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY?
CIMB Group Malaysia is a leading Banking company.
Is the Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY position at CIMB Group Malaysia remote?
The Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY position at CIMB Group Malaysia is based in Kuala Lumpur, Kuala Lumpur, Malaysia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY position at CIMB Group Malaysia?
You can apply for the Officer, iCIMB & CCBO - Business Operations Management (Chargeback Operations) - Issuing Debit Card MY position at CIMB Group Malaysia directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about CIMB Group Malaysia on their website.