Business Performance and Management

• To attend to contested matters timely to ensure appropriate action is taken to protect Bank's interest at all times
• To obtain and to source the facts of the cases and to provide the details required by the solicitors. 
• To work closely with our litigation solicitors in preparation of cause papers and to provide the necessary documentation 
• To work closely with the stakeholders to work out amicable settlement if possible
• To feedback to litigation team on process improvement if any gap found
• To attend to other operational matters related to banking litigation.
• To liaise and deal with the potential witnesses identified by solicitors.
• To attend court as witness as and when required. 

People Management

• To work closely with Team Manager in order to solve the problematic/sensitive issues promptly and to ensure Bank’s interest are always be protected.
• Liaise with Team Manager on issues raised by Business Partners,Business Units & customers

Regulatory Compliance

• To ensure process comply to Bank policies, process and procedure, rules and regulation.
• Ensure satisfactory rating on all audit reviews.
• Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
• Highlight suspicious and new account behavior to Team Manager to mitigate fraud.