About this role
Manage and resolve client queries/issues as the primary layer of customer contact. This includes resolving the queries/direct unresolved queries to the appropriate group. For this role, it is required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to queries
Other facts
About CIMB Group Malaysia
CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
What you'll do
- Manage and resolve client queries and issues as the primary layer of customer contact. This includes directing unresolved queries to the appropriate group.
Ready to join CIMB Group Malaysia?
Take the next step in your career journey