Step into a pivotal role at the heart of Client Operations! As an O500 Source Document Analyst, (Account Installation Associate Analyst), you’ll be a go‑to specialist for a book of business in the account installation process. You’ll dive into essential source materials, uncover critical details, and ensure every document aligns with client intent. Your expertise helps set the foundation for a smooth, accurate, and high‑quality installation experience.

What you’ll Do:

• Review prior year source documents in multiple systems, i.e. ePro, CIT, Benefit Sculpting Tool (BST), and Vista

• Review non-routine / complex issues that could cause downstream impact to client’s delivery of benefit summaries and system discrepancies to the Implementation team

• Provide discrepancy reports calling out issues that could delay client implementation of healthcare services to their employees

• Understand benefit stands across the Cigna benefit platforms for dental, vision, and medical benefit summaries and SBCs

• Ensure source documents are maintained in the document storage process

• Run comparison analyst of source documents using Cigna’s Quick Tool process

• Map (Facets) client SBCs to MyCigna.com via Cigna’s internal process

• Attend biweekly team meetings and training huddles to assist with the implementation and preparation for client interface sessions

• Provide support with end-to-end audits to review disjoints in source documents

• Produce work fallout reports and coordinate with Benefit Summary Analyst and Quality Reviews on maintenance activity/updates as needed

 
Requirements:

• High School Diploma or GED required

• 1+ years of experience with Cigna's administrative capabilities including benefits, eligibility, ID cards, customer services experience, preferred

• 2+ years of experience working with matrix partner relationships and effectively resolving issues, required

• 2+ years of experience with multiple software and system-based applications, including database and spreadsheets, preferred

• Proficient with Microsoft office products; (i.e., Excel, Outlook, and Word), required

• Project management experience, preferred

• Ability to independently manage divergent priorities and client expectations for mutually acceptable solutions, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.