Summary
Location
Us
Salary
$78k - $125k
Type
full-time
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About this role
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
- Lead development of high‑quality, customer‑centric services proposals for RFx responses, strategic bids, and large‑scale opportunities.
- Interpret customer requirements and translate them into clear service deliverables, roles, responsibilities, and timelines.
- Coordinate cross‑functional inputs across SPLM, SQC, COT, Sales, Legal, and Commercial teams to deliver cohesive, compliant responses.
- Develop value‑driven proposal narratives that highlight service differentiation, feasibility, and measurable outcomes.
- Identify and manage risks, validate assumptions, and ensure accuracy, clarity, and consistency across all service content.
- Support multi‑region service bids by transforming technical inputs into compelling, customer‑aligned messaging.
- Maintain accurate data and metadata across proposal platforms and continuously optimize service proposal workflows using automation and AI‑driven tools.
The Must Haves:
- 3–6+ years of experience in proposal management, presales, service solutioning, or telecom/networking roles.
- Bachelor’s degree in Business, Communications, Engineering, or a related field (advanced degree preferred).
- Strong writing, analytical, communication, and service delivery capabilities.
- Experience coordinating cross‑functional teams and managing deliverables under tight timelines.
- Knowledge of telecom or networking services portfolios, including optical networking, IP networking, and software services.
- Proficiency with Microsoft 365, generative AI tools, proposal automation platforms, and data‑driven methods.
- Demonstrated ability to streamline processes and enhance collaboration across teams.
Nice to Haves:
- Familiarity with Ciena’s Services Portfolio and service delivery models.
- Experience supporting global or multi‑region service proposals.
- Advanced skills in content management, metadata governance, or proposal analytics.
- Knowledge of service pricing methodologies or commercial modeling.
- Background in customer operations or service product management.
- Exposure to large‑scale RFx programs or complex bid environments.
- Certification in proposal management or project management (APMP, PMP, etc.).
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Pay Range:
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Other facts
About Ciena
Ciena (NYSE:CIEN) is the global leader in high-speed connectivity. We build adaptive networks to support exponential growth in bandwidth demand—empowering our customers, partners, and communities to thrive in the AI era. With unparalleled expertise and innovation, our networking systems, interconnects, automation software, and services revolutionize data transmission and network management.
What you'll do
- The role involves leading the development of high-quality, customer-centric services proposals for various bids by interpreting customer needs and coordinating inputs from multiple internal teams. This includes developing value-driven narratives, managing risks, and ensuring content accuracy across all service documentation.
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