Summary
Location
London, Belfast
Type
full-time
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About this role
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
The Opportunity
Join Ciena as a Consultant, Sales Engineering, where you will play a key role in supporting Ciena’s service provider customer in the UK. In this role, you will act as a critical bridge between Ciena’s innovative networking solutions and customer needs, partnering closely with sales teams to deliver differentiated technical value.
This is an opportunity to work at the intersection of sales and technology, leading technical engagements across the sales cycle. You will represent Ciena’s portfolio to customers through high-impact presentations, technical discussions, and solution designs, while building long-term, trusted customer relationships.
Roles and Responsibilities:
Serve as a trusted technical advisor service provider customers, developing strong, long-term relationships.
Partner closely with the sales team to understand customer requirements and translate them into effective technical solutions using Ciena’s portfolio.
Lead customer solution discussions, technical deep dives, and the technical components of RFQ/RFP responses and proposals.
Prepare and deliver compelling technical presentations and demonstrations that clearly articulate product capabilities and business value.
Engage in detailed technical discussions to address customer challenges and position Ciena’s solutions effectively.
Proactively identify and resolve complex technical challenges for customers.
Facilitate knowledge transfer sessions for customers and internal teams.
Maintain a strong understanding of Ciena’s product portfolio and relevant market trends to clearly communicate value propositions.
The Must Haves:
Proven experience in a technical sales or sales engineering role within the telecommunications or networking industry.
Strong optical networking knowledge and experience.
Strong communication skills, with the ability to engage both technical and business audiences.
Demonstrated ability to build and maintain strong interpersonal relationships with customers and internal stakeholders.
Excellent presentation skills, with the ability to communicate complex technical concepts clearly and persuasively.
Strong problem-solving capabilities and a proactive approach to addressing technical challenges.
Proven experience supporting negotiations and deal execution.
Bachelor’s degree in Engineering, Computer Science, or a related technical field.
Assets:
Knowledge of RSP technologies
Experience delivering technical demonstrations and proof-of-concepts for enterprise or service provider customers.
Ability to conduct effective knowledge transfer and enablement sessions for diverse technical audiences.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Other facts
About Ciena
Ciena (NYSE:CIEN) is the global leader in high-speed connectivity. We build adaptive networks to support exponential growth in bandwidth demand—empowering our customers, partners, and communities to thrive in the AI era. With unparalleled expertise and innovation, our networking systems, interconnects, automation software, and services revolutionize data transmission and network management.
What you'll do
- Serve as a trusted technical advisor to service provider customers, developing strong, long-term relationships. Lead customer solution discussions and prepare compelling technical presentations that articulate product capabilities and business value.
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