About the role

CIBSE has a fantastic opportunity for a Networks and Engagement Coordinator (Groups) to join the Membership department and support the Senior Networks and Engagement Managers in supporting and developing the CIBSE special interest groups and Societies.

What you will do

• Ensuring that governance requirements are adhered to by the CIBSE special interest groups and societies.
• Providing operational support to the Groups and Societies committee.
• Providing operational support to the EDI Panel and its subcommittees as required.
• Facilitating activities to grow special interest group and society membership.
• Responding to enquiries regarding special interest groups and societies.
• Processing society membership applications.
• Building good working relationships within volunteer networks across the UK and internationally and working with the Senior Networks and Engagement Managers to support the steering committees in delivering their objectives.
• Providing administration support for the CIBSE special interest groups and societies, which may include:

o   responding to general enquiries via email and telephone.

o   maintaining and updating the CIBSE website.

o   updating and maintaining member details on the CRM.

o   collating and preparing papers for committee meetings and ad hoc virtual meetings or working groups.

o   providing updates to other departments on news and activities of these networks to allow for promotion and cross-department working.

• Attending occasional events across the UK supporting the Senior Networks and Engagement Managers as required.
• Supporting Groups and Societies with their social media postings and other engagement activities.
• Undertaking any other duties as requested by the Senior Networks and Engagement Managers, Head of Networks and Engagement or Director of Membership.

The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.  

What you will need to be successful 

Essential Skills and Experience

• Experience of working in a customer focused environment, dealing with enquiries with tact and diplomacy.
• Excellent communication skills, both verbal and written skills.
• Good working knowledge of pc software, Microsoft Office and CRM systems.
• Confident and self-motivated.
• Ability to use own initiative.
• Ability to work to tight deadlines with good personal organisation and time management skills.
• Experience of giving accurate advice via telephone and email. 

Desirable

• Experience of membership organisations.
• Experience of organising events.
• Experience of working with committees.
• Educated to degree level.
• Experience of working in an international environment.

About You

• You are highly organised, use initiative and are full of ideas.
• You recognise the importance of what CIBSE is trying to achieve and want to take an active role in that.
• You are resourceful and know how to find information, solve issues, answer questions, reach people and be flexible.
• You are keen to use data to improve and achieve impactful outcomes.
• You are proactive, take initiative, and work well with others, demonstrating strong interpersonal and collaboration skills.

What CIBSE offers you

• A supportive and friendly working environment.
• Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
• Contributory pension scheme.
• Family Friendly Leave.
• 3 x paid volunteering days.
• Annual Travel Season Ticket Loan.
• Cycle to Work Scheme.
• Life Assurance.
• Private Medical Insurance.
• Cash Plan – cash back for routine healthcare treatments.
• Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
• Referral Scheme.
• Shopping portal, rewards programme, and gym discounts.
• Hybrid Working where people are ‘in the office more days than they are not’. 
• The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world.

Application Process

To apply for this role, please include your CV and cover letter outlining how you feel you would be a great fit for the role.

The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution’s commitment to diversity, equality and inclusion.