About this role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you’ll be doing
You’ll be joining CIBC’s Employee Technology Service — Enterprise Service Management and Automation Development team, where you’ll help foster innovation and support our digital and agile transformation by enhancing our clients’ banking experience. As an ITAM ServiceNow Developer, you’ll be responsible for the technical design, development, support, troubleshooting, and integration of cross-functional, multi-platform application systems. You’ll lead the design and development of cost-effective, innovative solutions to meet business objectives while maintaining existing applications. You’ll also collaborate with other functional teams, actively participate in Scrum ceremonies, and expand the technical capabilities of the team.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you’ll succeed
Collaborative development — Contribute to agile team goals by working with other functional teams, participating in Scrum ceremonies, and expanding the technical capabilities of the team. Lead the design and development of cost-effective, innovative solutions to meet business objectives while maintaining existing applications.
Programming ability — Perform and coordinate complex application programming activities within the Scrum team, including developing specifications, coding, testing, debugging, adjusting, and documenting to ensure successful implementation and maintenance of programs. Design the application's technical infrastructure using specific databases, programming languages, utilities, and Test-Driven Development (TDD).
Lead and influence — Lead code review sessions and ensure overall code quality aligns with business and project requirements. Monitor production and user acceptance testing, and troubleshoot complex problems on applications and technologies. Assist in the transformation from Waterfall to Agile methodologies and practices.
Who you are
You can demonstrate experience of 3+ years in. ServiceNow development and are skilled in ServiceNow IT Asset Management (ITAM). You have hands-on experience designing, developing, and optimizing ITAM solutions within the ServiceNow platform. In this role, you’ll focus on implementing and supporting Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities, ensuring accurate asset lifecycle management, compliance, and cost optimization. You’ll work closely with stakeholders, architects, and operational teams to deliver scalable, out-of-the-box (OOTB) aligned ITAM solutions. Experience with ITAM, Asset and License Management, including implementing and supporting end-to-end asset lifecycle processes (request, procure, receive, deploy, maintain, retire); configuring software models, license models, normalization rules for software and hardware models, and reconciliation processes; ensuring accurate entitlement tracking, compliance reporting, and optimization recommendations; and managing software entitlements for products and models, is a strong asset. Experience with Hardware Asset Workspace, Software Asset Workspace, and hardware and software product lifecycle management is valuable. You should also be able to debug and resolve issues related to hardware/software models, software installations, asset-CI synchronization, and hardware/software lifecycles. You have experience with CMDB, Discovery and third-party discovery tools to ensure accurate asset data population, and exposure to SCCM-SGC, and WorkspaceOne UEM integrations. You maintain CMDB relationships and data quality aligned with CSDM standards, and can troubleshoot data discrepancies between CMDB, assets, and discovery sources. Strong knowledge of MID servers and the ECC queue is required.
You give meaning to data. You can build dashboards and reports for asset compliance, utilization, and cost optimization. Support audits and compliance initiatives by providing accurate and traceable asset data.
You're motivated by collective success. You will collaborate with ITSM, CMDB, Operations, CSDM, and Security teams. Participate in requirements gathering, solution design, and technical documentation. Support testing, upgrades, and platform releases. Provide support for ITAM-related incidents and enhancements.
You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 14th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Application Troubleshooting, Hardware Asset Management (HAM), IT Service Management (ITSM), ServiceNow IT Operations Management (ITOM), ServiceNow PlatformOther facts
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
What you'll do
- As an ITAM ServiceNow Developer, you will be responsible for the technical design, development, support, troubleshooting, and integration of application systems. You will lead the design and development of innovative solutions to meet business objectives while collaborating with other functional teams.
Ready to join CIBC?
Take the next step in your career journey