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Senior Manager, Business Effectiveness
full-timeToronto

Summary

Location

Toronto

Type

full-time

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About this role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a Senior Manager supporting Digital & Contact Centre Technology's (DCCT) Business Management Office (BMO), you will be accountable for leading the financial management function. Your accountabilities include strategy definition, development delivery & support of information technology processes, and establishing or enhancing existing processes in support of the BMO.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. 

How You’ll Succeed

  • Project Planning & Analysis - You will conduct in-depth financial analysis to understand trends affecting budget needs and make recommendation. Collaborate with department heads and cross-functional team members to assist in the development of annual budgets, make adjustments to budgets and controls emergency budgets, as required

  • Dashboard Reporting & Controls - You will advise senior executives regarding all aspects of financial planning through the use dashboard reports. You will lead financial controls initiatives related to corporate, project, and regulatory controls. You also create and maintain financial dashboard metrics for the leadership team

  • Leadership - You will lead a team of 4 individuals who are accountable for processing of invoices, resource management, governance controls, and reporting. You will build team and individual capabilities by providing development opportunities such as job shadows, special projects, and training. Whenever required, you will provide fair and accurate performance feedback to help your team align with business priorities

Who You Are

  • You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. 

  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Experience with Alteryx, Power BI, and Tableau is considered an asset.

  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-02-10

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accounting Policies, Analytical Thinking, Client Counseling, Communication, Conducting Investigations, Data Analysis, Financial Reporting and Analysis, Group Problem Solving, Management Reporting, Strategic Objectives

Other facts

Tech stack
Financial Management,Strategy Definition,Information Technology Processes,Project Planning,Financial Analysis,Budget Development,Financial Controls,Dashboard Reporting,Leadership,Team Development,Performance Feedback,Critical Thinking,Data Interpretation,Communication,Collaboration,Teamwork

About CIBC

CIBC is here to help all our clients reach their goals.

We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.

With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.

This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.

La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.

Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.

Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.

Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Banking

What you'll do

  • The Senior Manager will lead the financial management function for Digital & Contact Centre Technology's Business Management Office, which includes defining strategy and developing/supporting IT processes. This role also involves leading a team of four individuals responsible for invoicing, resource management, governance, and reporting.

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Frequently Asked Questions

What does a Senior Manager, Business Effectiveness do at CIBC?

As a Senior Manager, Business Effectiveness at CIBC, you will: the Senior Manager will lead the financial management function for Digital & Contact Centre Technology's Business Management Office, which includes defining strategy and developing/supporting IT processes. This role also involves leading a team of four individuals responsible for invoicing, resource management, governance, and reporting..

Why join CIBC as a Senior Manager, Business Effectiveness?

CIBC is a leading Banking company.

Is the Senior Manager, Business Effectiveness position at CIBC remote?

The Senior Manager, Business Effectiveness position at CIBC is based in Toronto, Canada. Contact the company through Clera for specific work arrangement details.

How do I apply for the Senior Manager, Business Effectiveness position at CIBC?

You can apply for the Senior Manager, Business Effectiveness position at CIBC directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about CIBC on their website.