About this role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
Reporting to the Senior Director, Portfolio Management, Optimization, and Analytics, as Director, Secured Portfolio and Small Business, you will provide strategic leadership and operational oversight for CIBC’s secured lending and small business collections portfolios. You will drive the development and execution of strategies to optimize portfolio performance, manage delinquency and loss mitigation, and ensure compliance with regulatory and risk management requirements. By partnering with cross-functional teams, you will enhance portfolio health, improve client experience, and support sustainable business growth. You will champion the adoption of advanced analytics, digital solutions, and process improvements to deliver best-in-class outcomes for CIBC and its clients.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
Analytics - Monitor and analyze secured and small business portfolio performance using data queries, segment analysis, and feedback from front-line staff. Create targeted strategies by segmenting accounts based on risk profiles and business needs. Lead initiatives to improve collection effectiveness, operational efficiency, and client experience across all channels. Conduct appropriate regression and trend analyses to identify predictive variables for delinquency, cure rates, and loss mitigation.
Innovation and Results Driven Business Insights - Develop a 1–3-year roadmap for secured and small business portfolio strategies, ensuring alignment with CAM’s goals and regulatory requirements. Champion adoption of advanced analytics, digital solutions, and process improvements to enhance portfolio management. Drive continuous improvement by analyzing customer behavior, market trends, and emerging risks. Deliver comprehensive recommendations and proposals to management, including executives and business leaders.
People Leadership - Build, coach, and lead a high-performing team, providing development opportunities and fostering a culture of collaboration, accountability, and continuous improvement. Allocate resources effectively to achieve business goals and manage performance through regular feedback and clear expectations. Ensure compliance with CIBC’s policies, standards, and controls.
Engagement and Communication - Build and maintain effective cross-functional relationships with Risk Management, Product, Technology, Operations, and external partners to deliver on portfolio objectives. Represent CAM in committees and working groups focused on secured and small business lending. Provide subject matter expertise on secured and small business credit risk, collections, and regulatory matters. Maintain industry knowledge of regulatory changes, market trends, and best practices by developing productive relationships with leading vendors and stakeholders.
Who you are
- Graduate Degree Holder in Business or Finance, or Equivalent Professional Experience. You hold a graduate degree in Business, Finance, or a related field, or have equivalent experience.
- Experienced Financial Services Leader with Expertise in Risk Management and Portfolio Strategy. You bring 7+ years of leadership experience in financial services or risk management. You have strong knowledge of secured and small business lending policies, practices, and regulatory requirements. You demonstrate the ability to develop and execute portfolio strategies, manage risk, and drive operational excellence. You are experienced with advanced analytics, digital tools, and process improvement methodologies. You excel at stakeholder management, communication, and influencing others. You have a proven ability to lead and develop high-performing teams.
- You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-CC East 12th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Collections Management, Credit Risks, Leadership, People Management, Performance Analytics, Strategic Initiative, Strategic Objectives, Strategic OperationsOther facts
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
What you'll do
- As Director, Secured Portfolio and Small Business, you will provide strategic leadership and operational oversight for CIBC’s secured lending and small business collections portfolios. You will drive the development and execution of strategies to optimize portfolio performance and ensure compliance with regulatory and risk management requirements.
Ready to join CIBC?
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