JOB SUMMARY

Security Officers are responsible for the physical safety and security of the casino, parking area and all other areas of the property in compliance with the Security Department Standard Operating Procedures. In addition, provide outstanding customer service and promote a positive, friendly attitude at all times. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides security, safety and loss control by monitoring, observing, reporting and taking appropriate action when necessary or directed by supervisor.
2. Responds to a wide variety of property, life or asset threatening conditions with immediate assistance.
3. Observes and reports safety hazards, violations of policy and procedures, or unlawful activity to shift supervisor.
4. Maintains accountability for assigned assets during fills, credits, drops and escorts or other assigned duties.
5. Maintains the integrity of all assigned duties, ensuring the assets of the property are maintained and protected at all times.
6. Gives full attention to ALL guest opportunities and take ownership of these opportunities to ensure guest satisfaction.
7. Practices excellent grooming and uniform standards. Overall appearance is to be immaculate at all times.
8. Provides accurate documentation of departmental and property activities. Must have the ability to write legibly and coherently as required.
9. Promotes effective verbal and written communications.
10. Performs other lawful tasks in the best interest of the company and its Team Members as directed by supervisor or management.

REQUIRED SKILLS AND ABILITIES

Successful candidates must be at least 21 years of age, have a valid driver’s license and must be able to obtain and maintain the appropriate licensing from the Maine Gaming Commission. Successful candidates must be able to work under pressure with minimal supervision and demonstrate the ability to interact positively with the public. Security Officers will have the ability to handle customer complaints and disputes in a professional manner.  

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The work requires some physical exertion, such as being able to stand and walk for extended periods of time, and climb. Must be able to lift 40lbs and be able to push and pull a wheeled cart weighing up to 300 lbs. May need to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Must have the ability to write legibly and coherently as required. The work environment is one with possible exposure to prolonged loud noise and sometime close quarters. Position may require exposure to extreme weather conditions at times.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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