JOB SUMMARY

Responsible for the sale of daily race programs to guests while delivering excellent customer service and maintaining accurate financial transactions during live racing events. This is a seasonal position for the March race meet at Colonial Downs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sells daily race programs to guests during live race days.
• Provides excellent customer service to internal and external guests at all times.
• Demonstrates the #AddLife culture in all interactions with guests and Team Members.
• Assists guests with questions or concerns in a courteous and professional manner.
• Maintains accuracy in all financial transactions and is accountable for funds at assigned workstation.
• Projects a professional appearance and demeanor at all times.
• Maintains confidentiality of all privileged information in accordance with Company policy and state regulations.
• Resolves issues within the scope of authority and escalates concerns beyond that scope to the supervisor.
• Keeps supervisor informed of relevant activities or operational concerns.
• Attends required training sessions and meetings as scheduled.
• Performs other related duties as assigned.

#colonialdownsracetrack

REQUIRED SKILLS AND ABILITIES

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Ability to handle cash and maintain accurate transaction records.
• Ability to resolve guest concerns in a professional and timely manner.
• Ability to work independently while also functioning as part of a team.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred.
• Prior customer service or sales experience preferred.
• An equivalent combination of education and experience may be considered.
• Must be available to work all live race days.
• Must be able to obtain and maintain a Virginia Racing Commission racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand and walk for the duration of the shift.
• Frequent use of hands for handling race programs and cash transactions.
• Ability to bend, reach, and move throughout assigned areas.
• May be required to work outdoors and in varying weather conditions.
• May be required to work long hours, including weekends and holidays, based on live racing schedules.
• Noise levels may vary from moderate to loud during live racing events.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.