JOB SUMMARY

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations and using the PMS to assist the hotel guests at check-in and check-out.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greeting, registering, and assigning rooms to hotel guests
Verifying guest identification and establishing how the guest will pay for their accommodations
Issuing room keys and relay instructions to bellhops
Keeping records of room availability and guests’ accounts on computer
Computing bills and collecting payments in Visual One
Making and confirming reservations
Answering PBX calls and routing calls to proper extensions
Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activityconnected with the hotel, casino, or entertainment complex
Advising housekeeping staff when rooms have been vacated and are ready for cleaning
Contacting housekeeping or maintenance staff when guests report problems
Performing simple bookkeeping activities, such as balancing cash accounts
Recording guest comments or complaints, referring guest to supervisor if needed
Performing other duties as assigned

EDUCATION AND EXPERIENCE

High school diploma or equivalent
Prior hotel front desk experience preferred
Customer service experience preferred
Experience in money handling

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.