JOB SUMMARY

The Lead Concession Attendant will ensure consistent quality products, responsible for the sale and delivery of all food items per menu standards, and overall excellent guest service. Leads concessions attendants during shift and addresses escalated guest concerns as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide excellent guest service to both internal and external guests.
• Greets guests approaching service area.
• Delegates duties and assign responsibilities to staff.
• Responsible for attending to escalated guest’s complaints and resolving matters as expediently as possible.
• Ensures consistent and convincing service according to the company standards.
• Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
• Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
• Must be able to operate all equipment.
• Maintain current knowledge of daily menus and prices.
• Ensure proper stock of product and supplies needed for service.
• Responsible for opening and closing inventories.      
• Ensure the safety and security of Team Members and guests.
• Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.

REQUIRED SKILLS AND ABILITIES

• Knowledge of food outlet operations.
• Management abilities demonstrated in managing the Food Outlet operation effectiveness.
• Excellent guest service skills; ability to adhere to Company’s Service Standards
• Able to interact with internal and external guests in a friendly/fast manner.
• Ability to work in fast-paced environment.
• Oral and written communication skills.
• Willingness to work flexible hours and handle high pressure situations in an interruptive environment.

EDUCATION AND EXPERIENCE

• A high school diploma or GED equivalent. 
• Two years of concession or office work experience is preferred.
• Able to obtain a valid Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate to loud. The Team Member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.