About this role
Within Chubb Operations Hub for Continental Europe, based in Madrid, you will act as an Operations Technician for our Iberian branches, ensuring the highest standards of quality, service delivery, and accuracy within the operations function. You will review instructions received from the Iberia Underwriting team or brokers, accurately enter premium bookings, and prepare policy documentation. Additionally, you will provide technical and administrative support for the management of the Online SME portfolio across Financial Lines, Casualty, Cyber, and Marine, with potential extension to other Lines of Business (LOBs).
Key responsibilities:
- System Management:
- Manage user system maintenance within agreed SLAs, including setup, amendments, and access removal, demonstrating attention to detail and operational excellence.
- Oversee system setup for new products and associated policy documentation/invoice production, ensuring accuracy and adherence to quality standards.
- Maintain ownership of relevant systems, including template management, product and code mappings, and segment references, ensuring seamless interfaces with back-end systems.
- Process Optimization:
- Adopt a continuous improvement mindset to review processes, aiming to automate, simplify, and eliminate non-value steps, leveraging big data planning and operational excellence.
- Monitor outsourced work elements, track root cause analysis of inefficiencies, and recommend improvements, applying data analysis and troubleshooting skills.
- Broker Network Management:
- Manage Broker Network setup and maintenance, including granting access, amendments, removals, and providing assistance, utilizing customer service support and customer knowledge.
- Respond to general Broker correspondence within SLA, ensuring service delivery effectiveness.
- Quality Assurance:
- Undertake audits and Quality Control checks for both retained and outsourced work elements, ensuring the highest standards of delivery.
- Take personal responsibility for Quality Control of own and outsourced work, applying attention to detail and records management.
- Credit Control and Reporting:
- Investigate and resolve credit control queries within SLA, using troubleshooting and time management skills.
- Produce relevant SOX reporting for Team Leader sign-off, ensuring compliance and accuracy.
- Knowledge Development:
- Stay current on product knowledge for SME products managed on Ignite/ICT and act as a Subject Matter Expert (SME).
- Proactively develop knowledge of all relevant lines of business to facilitate accurate processing for retained and outsourced work elements.
Other facts
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
What you'll do
- The Underwriter Operations Technician will manage user system maintenance, oversee system setup for new products, and ensure quality assurance through audits and checks. Additionally, they will provide technical and administrative support for the Online SME portfolio across various lines of business.
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