About this role
Role Purpose:
The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims Handler will be responsible for a range of activities, including sending and printing of correspondences, requesting reports, and processing payments, ensuring that all work is completed accurately and efficiently.
Key Responsibilities:
1. Assist Claims Adjusters by executing tasks as directed, ensuring timely and accurate completion of work assignments.
2. Prepare, send, and print correspondences related to claims, ensuring correspondent details are accurate in all communications.
3. Request and obtain necessary reports and documentation to support the claims process, ensuring that all information is accurate and up-to-date.
4. Process payments related to claims in accordance with company policies and procedures, ensuring CBSP Director Head of Claims Claims Manager Claims Team Leader Claims Admin
accuracy and compliance.
5. Completes Productivity tracker accurately and timeline for proper monitoring and reporting of workload.
6. Maintain organized records of all correspondence, reports, and payments to facilitate easy retrieval and reference.
7. Ensure the quality of work is achieved by adhering to established standards and procedures, conducting self-reviews, and seeking feedback when necessary.
8. Collaborate with team members and other departments and raise any issues or challenges encountered to ensure a smooth workflow throughout the claims process.
9. Stay informed about company policies, procedures, and industry regulations to ensure compliance in all tasks performed.
10. Participate in training and development opportunities to enhance skills and knowledge related to claims handling and customer service.
11. Pass all certification exams in various trainings attended.
Other facts
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
What you'll do
- The Claims Admin will assist Claims Adjusters by completing various tasks, including preparing and sending correspondences, requesting reports, and processing payments. They will also maintain organized records and ensure compliance with company policies.
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