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Claim Center Trainer
full-timeChesapeake

Summary

Location

Chesapeake

Type

full-time

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About this role

The Claim Center Trainer/Facilitator is responsible for designing and delivering engaging training programs for new hires and current employees within the North America Claim Center. This role focuses on building foundational and advanced skills for North America Claims Contact Center positions, utilizing a variety of facilitation techniques to ensure effective knowledge transfer, skill development, and ongoing professional growth. 

Key Responsibilities:

  • Facilitate the delivery of virtual and in-person new hire and upskill curricula using diverse facilitation methods to maximize learner engagement.
  • Design new hire and upskill curriculum. 
  • Assess learner needs to adapt training delivery and design. 
  • Collaborate with subject matter experts and leadership to ensure content accuracy and alignment with business objectives.
  • Evaluate training effectiveness through feedback, assessments, and performance metrics
  • Maintain currency with industry trends, adult learning principles, and new facilitation techniques to continuously enhance training programs and promote continued learning within North America Claim Center. 

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Other facts

Tech stack
Training Design,Facilitation,Curriculum Development,Assessment,Collaboration,Evaluation,Industry Trends,Adult Learning Principles,Knowledge Transfer,Skill Development,Professional Growth,Engagement Techniques,Performance Metrics,Content Accuracy,Business Objectives,Diverse Methods

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.

安達為全球領先的保險公司,業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市(紐約證券交易所:CB),為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室,全球僱員人數約40,000名。

安達人壽是安達旗下負責國際人壽保險的分部。於亞洲,安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場,並在中國設有合資企業。安達人壽自1976年踏足香港,並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求,安達人壽香港(安達人壽保險有限公司)透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。

Team size: 1,001-5,000 employees
LinkedIn: Visit
Industry: Insurance

What you'll do

  • The Claim Center Trainer is responsible for designing and delivering training programs for new hires and current employees. This includes facilitating training sessions and collaborating with subject matter experts to ensure content accuracy.

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Frequently Asked Questions

What does a Claim Center Trainer do at Chubb?

As a Claim Center Trainer at Chubb, you will: the Claim Center Trainer is responsible for designing and delivering training programs for new hires and current employees. This includes facilitating training sessions and collaborating with subject matter experts to ensure content accuracy..

Why join Chubb as a Claim Center Trainer?

Chubb is a leading Insurance company.

Is the Claim Center Trainer position at Chubb remote?

The Claim Center Trainer position at Chubb is based in Chesapeake, Ohio, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Claim Center Trainer position at Chubb?

You can apply for the Claim Center Trainer position at Chubb directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Chubb on their website.