Christian Brothers Automotive 

Benefits:

• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Locally Owned and Operated
• On-Going Training & Career Advancement
• Chaplain Care Support Available
• Employee Appreciation Events
• Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Automotive Dispatcher 

Location:

3790 Eldorado Pkwy., McKinney, TX 75070

Job Overview:

As an Automotive Dispatcher with Christian Brothers Automotive, you are the first point of contact for our guests, welcoming them with a warm and positive attitude. Your role is essential in creating a lasting first impression and setting the tone for our guests' experience.

You will be responsible for  dispatching vehicles and jobs to technician, managing the intake process, staging parts for jobs, ensuring that all guest information and vehicle details are accurately recorded. You will also coordinate with our technicians to assess parts needs, order necessary parts, and maintain inventory levels. This position requires excellent organizational skills, attention to detail, and the ability to communicate effectively with both guests and team members.

Responsibilities will include but will not be limited to:

• Dispatching vehicles and jobs to automotive technicians
• Receiving and ordering parts for vehicles that are in the repair approval process
• Entering parts information into work orders
• Counting in house parts inventory
• Initiating and documenting parts returns
• Initiating and following up on warranty claims with vendors
• Move vehicles from intake spots to stage for the next step in the process
• Perform guest follow up calls
• Shuttle our guest
• Various other administrative tasks and light janitorial duties as required
• Potential to move into a Service Writer if desired
• Other duties as assigned

Qualifications: 

• Must have a valid driver's license.
• Driving record must be acceptable to our insurance carrier.
• Prior computer and customer service experience required.
• Must be able to occasionally lift and maneuver 50+ lbs.
• High school education is a plus.
• Good communication skills and a desire and ability to work with the public.
• Strong attention to detail and organization skills required.
• Previous experience as a counter person at an auto parts store is a plus.

Physical Requirements:

• Occasionally lift and/or move over 100 pounds.
• Be able to work with tools on vehicles lifted above their head.
• Work in tight spaces as dictated by the vehicle’s needed repair.
• Have the needed dexterity in order to efficiently use hand tools.
• Walk/stand for the majority of their workday.
• Drive manual transmissions vehicles.
• Efficiently navigate a computer.

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.