Choctaw Nation of Oklahoma logo
Resort Services - On-Call Representative
part-timeDurant

Summary

Location

Durant

Type

part-time

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About this role

Job Purpose or Objective(s): You will provide a stellar experience to guests and associates in every interaction. You will facilitate guests' hotel room reservations, keep an accurate record of room availability, guests' accounts and all current promotions and service provided by the Resorts across the brand. You will report to the Resort Services Shift Manager.

Location: Durant

Schedule: THIS IS A NON-RESTRICTED ON CALL STATUS POSITION.

Pay: $15.95 /hr

Wage access is an option for this position.

Primary Tasks:

  • You will customize guest experience by coordinating, selling, and reserving room accommodations across the brand, redeeming available offers specific to the guest profile, resort services, and guest activities on property and abroad.
  • Answer all calls, both internal and external, into the primary resort reservations and main phone lines while meeting all departmental service standards.
  • Sell and promote each of the Resorts and Resorts' amenities across the brand to guests to increase incremental revenue.
  • Log all special requests and alert the appropriate department to ensure the guest's expectations are exceeded.
  • Make outbound calls.
  • You will route calls.
  • Help with overflow calls from other in-house call centers.
  • Maintain knowledge of current service offerings, promotions, in-room offerings, current room product inventory levels, in-house activities and travel conditions.
  • Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
  • Perform other responsibilities as may be assigned.

Requirements:

  • Computer literacy skills, including the use of Microsoft Word, Excel (can maintain complex spreadsheets), and Outlook.
  • Understand Casino loyalty program and Marketing offer.
  • Demonstrate ability to sell.
  • Basic math skills
  • Customer Service Experience
  • One (1) year related experience.

 

Other facts

Tech stack
Customer Service,Computer Literacy,Sales,Basic Math Skills,Microsoft Word,Microsoft Excel,Microsoft Outlook,Casino Loyalty Program,Marketing Offers

About Choctaw Nation of Oklahoma

The Choctaw Nation of Oklahoma is the third-largest federally recognized tribe in the United States. Chief Gary Batton and Assistant Chief Jack Austin Jr.

(800) 522-6170 • www.choctawnation.com • @choctawnationOK • /Choctawnationofoklahoma

Our Vision,

Living out the Chahta spirit of faith, family and culture.

Our Mission,

To the Choctaw Proud, ours is the sovereign nation offering opportunities for growth and prosperity.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Government Administration

What you'll do

  • The On-Call Representative will provide exceptional service to guests by managing hotel room reservations and promoting resort amenities. They will also handle calls, log special requests, and maintain knowledge of current offerings.

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Frequently Asked Questions

What does a Resort Services - On-Call Representative do at Choctaw Nation of Oklahoma?

As a Resort Services - On-Call Representative at Choctaw Nation of Oklahoma, you will: the On-Call Representative will provide exceptional service to guests by managing hotel room reservations and promoting resort amenities. They will also handle calls, log special requests, and maintain knowledge of current offerings..

Why join Choctaw Nation of Oklahoma as a Resort Services - On-Call Representative?

Choctaw Nation of Oklahoma is a leading Government Administration company.

Is the Resort Services - On-Call Representative position at Choctaw Nation of Oklahoma remote?

The Resort Services - On-Call Representative position at Choctaw Nation of Oklahoma is based in Durant, Oklahoma, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Resort Services - On-Call Representative position at Choctaw Nation of Oklahoma?

You can apply for the Resort Services - On-Call Representative position at Choctaw Nation of Oklahoma directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Choctaw Nation of Oklahoma on their website.