Chiropractic Assistant

Job Title: Chiropractic Assistant

Reports To: Health Center Administrator

Job Summary: The Chiropractic Assistant provides clinical and administrative support to chiropractic providers, ensuring quality patient care in a timely and professional manner. This role also facilitates prior authorizations, proactive scheduling of patients, and provides cross-coverage as a Patient Service Representative (PSR) at other clinic locations as needed.

Qualifications and Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.

Essential Job Duties:

Clinical Support

• Support chiropractic providers during patient examinations and treatments.
• Obtain and document patient vital signs, medical history, and current medications prior to provider visit.
• Prepare examination rooms and equipment for patient care.
• Assist with patient education regarding treatment plans, exercises, and health maintenance.
• Document patient care in the Electronic Medical Record (EMR) accurately and timely.
• Communicate significant patient concerns to providers promptly.
• Facilitate prior authorizations for chiropractic services and ensure timely follow-up.
• Proactively schedule patients to support continuity of care and provider productivity.

Patient Service Representative Coverage

• Serve as a PSR at other clinic locations as assigned.
• Perform patient check-in and check-out, verify insurance and demographic information, and collect co-pays.
• Schedule appointments and answer phones professionally.
• Maintain front desk workflow and assist patients with forms and sliding fee program information.

Administrative & Team Support

• Participate in quality improvement activities and clinic meetings.
• Assist with administrative duties such as filing, faxing, and scanning medical records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collaborate with all team members to ensure smooth clinic operations.

Knowledge, Skills, and Abilities:

• Knowledge of clinical practices, medical terminology, and basic chiropractic care principles.
• Ability to multitask and remain calm in a fast-paced clinic environment.
• Strong communication and customer service skills.
• Proficiency in EMR systems and basic computer applications.

Required Minimum Qualifications - Education, Experience, Certificates & Licenses:

• High School diploma/GED
• Minimum two (2) years of experience in a clinical community health center setting preferred.
• Valid Fingerprint Clearance Card.
• CPR certification required.
• Valid driver's license and reliable transportation for travel between clinic sites.

A combination of education, experience, and certification that provides the required knowledge and skills may be considered in lieu of stated qualifications. One (1) year of directly related experience may substitute for one (1) year of required education, and vice versa. This substitution policy applies unless specific education or experience is mandated by law as a condition of employment (e.g., Physician, Physical Therapist, etc.).

Preferred Qualifications - Education, Experience, Certificates & Licenses:

• Graduation from an accredited medical assistant program preferred.
• Experience in a medical practice or Community Health Center preferred.
• Supervisory or other leadership experience preferred.

Required Language Skills:

• Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
• Bilingual in English and Spanish preferred, but not required.
• Ability to comprehend and understand limited medical terminology.

Physical Requirements:

• Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
• Ability to continuously remain in a stationary position.
• Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.

Other Required Knowledge, Skills, and Abilities:

• Ability to add, subtract, multiply and divide in all measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to gather data in an organized fashion from varied sources.
• Ability to perform a variety of assignments and make decisions requiring independent judgment.
• Ability to deal with challenges involving one or more variables in routine situations.
• Knowledge of prepaid health plans and community health centers preferred.
• Ability to comprehend and understand insurance co-pays.
• Knowledge of HIPAA rules and regulations.
• Computer literacy required.
• Knowledge of Electronic Health Records preferred.
• Ability to provide excellent customer service by mail, telephone, and in-person.

Work Environment & Conditions:

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
• Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends.