Minimum Education
High School Diploma or GED (Required)
Associate's Degree (Preferred)

Minimum Work Experience
1 year Experience with the target population in the health and human service field. (Required)

Required Skills/Knowledge
Proficient with computer systems and Microsoft Office Suite
Effective communication skills.
Must have a valid driver’s license, a vehicle and/or accessibility to a vehicle.

Required Licenses and Certifications
Driver's License Upon Hire (Required)

Job Functions
Essential job duties:

• Receives direction from the Supervisory Care Manager. Reviews/prioritizes tasks received by the Care Manager.

• Assists with coordinating care and services documented in the care plan for complex, condition specific, and/or noncompliant enrollees.

• Partners with the family to achieve identified goal(s) in the Care Plan.

• Provides education information, as directed, to the enrollee and their family.

• Conducts in-person visits with enrollees, including in the hospital during and following inpatient and emergency department discharge to obtain and/or share pertinent information.

• Assists enrollees/families with scheduling and completing EPSDT, mental health, medical, and other specialty appointments, as needed.

• Assists enrollees/families with locating community support services and makes referrals to community-based and other services.

• Participates in home visits to determine the needs of enrollees and/or gather pertinent information related to the enrollee.

• Contacts resources; schools, clinics, physician offices and other service providers to gather information necessary for timely delivery of services.

• Documents interaction with enrollees, caregivers, providers, and others in the HSCSN IT system within 24 hours of completion.

• Participates in team meetings, trainings, and other required activities.

• Assists Care Managers in reaching enrollees that are unable to contact or engage in the community, including conducting visits in the community to assist in locating and identifying correct addresses.

• Clearly communicates verbally and in writing.

Other job duties:

• May perform other duties in addition to those outlined in this job description.
• This is a hybrid role with the majoriy of the time spent in the field.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Employee Excellence

• Demonstrates understanding of quality of service and collaborates with co-workers to ensure excellence standard is achieved

• Innovates through improvement of care and/or efficiency of operational processes.

• Dedicated to a standard of performance excellence and high quality

All In

• Embraces changes/improvements and actively participates in the implementation of new/improved programs, technology, new equipment, systems and resources that promote quality of care, safety and efficiency

• Identifies, prioritizes and selects alternative solutions to determine best outcome

Action Oriented

• Maintains a high level of activity/productivity, meeting deadlines and appropriately prioritizing tasks to meet business demands

• Anticipates problems and attempts to solve before they develop

Supervisory Responsibilities

• None

Blood Borne Pathogen Exposure

• Category II: Job may expose incumbent occasionally or in emergency situations to blood, body fluids, non-intact skin or tissue specimens.

Protected Health Information Access Level

• Level IV - Full Access Incumbents in this job may access any protected health information associated to a customer's needs, the service(s) rendered and the position's functions.

Working Environment

• This job operates in an office environment.

Physical Requirements

• Sedentary Work: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Travel Requirements

• Frequent travel requirements for this position. The incumbent should have a vehicle or access to a motor vehicle.
• D.C. residents encouraged to apply