SHIFT:

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.


CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.


A Brief Overview
Under the general supervision of the Lead, Chief, Supervisor, and/or Manager: process laboratory specimens, perform data entry, transport specimens, prepare reagents, prepare specimen batches for instrumentation, maintain equipment, and manage laboratory supplies. Must be a self-sufficient, independent worker; skilled problem-solver; and a CHOP ICARE and Service Standard champion.

What you will do

• Specimen Processing
  • Assess specimen acceptability and integrity to meet laboratory requirements for testing
  • Triage, accession, process, and route specimens following established procedures
  • Store specimens according to laboratory-specific storage directives as needed
  • Retrieve stored specimens for additional processing as needed
• Customer Service
  • Face-to-face
  • Guided by CHOP ICARE and Service Standards
  • Interfacing with laboratory staff, medical staff, medical courier, and vendors
  • Provide a collaborative experience
  • Diffuse anger or frustration, seek to provide solutions
  • Answer questions and direct to appropriate answers, resources, or subject matter experts
  • Phone
  • Proper phone etiquette following established procedures
  • Ensure a warm tone of voice
  • Diffuse anger or frustration, aim to provide solutions
  • Answer questions and direct to appropriate answers, resources, or subject matter expert
  • Call critical lab values to clinician
  • Specimen handling
  • Treat each specimen as a patient
  • Exhaust all options when problem-solving to avoid re-collection
  • Coworkers
  • Works collaboratively and effectively with co-workers and staff in order to resolve conflicts and meet departmental and institutional goals.
• Equipment maintenance
  • Maintain and clean medical laboratory equipment
  • Engage senior laboratory team members or technical support as needed for troubleshooting
• Inventory
  • Assists in monitoring of inventory control
  • Cycle Counting
  • Unpacking and restocking
• Limited messenger service as required
  • Promptly delivers specimens or paperwork throughout the health care campus as required.
  • Promptly activates and executes the pneumatic tube downtime procedures as required
  • Is knowledgeable in the use of resources to identify transport temperatures for all specimens and ensure stability
• Operational procedure manual
  • Regularly reviews operational procedure manuals
  • Maintains individual annual technical competency assessments
• Reagent Preparation
  • Performs other duties as assigned

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree current enrollment in a bachelor's degree of Medical Laboratory Science or related science program - Required

Skills and Abilities

• Training and competence in advanced Phlebotomy and/or Central Lab procedures
• Staff training
• Able to work within in a project team environment
• Knowledge: basic biology, basic chemistry, English language, customer service, public safety and security
• Technology skills: electronic mail, Microsoft Office applications, typing, internet software, Microsoft Windows
• Other skills: active listening, reading comprehension, critical thinking, speaking, complex problem solving, monitoring, time management, writing, active learning, coordination, judgment and decision making, service orientation, social perceptiveness.
• Abilities: oral expression, near vision, manual dexterity, perceptual speed, information ordering, problem sensitivity, oral comprehension, finger dexterity, written comprehension, arm-hand steadiness, deductive reasoning, selective attention, speech clarity, speech recognition, visual color discrimination, writing expression, number facility

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.