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A Brief Overview
Working in the Clinical Genetics Office, the Genetic Counseling Assistant (GCA) will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team). Additionally, the GCA will: assist in placing calls to patients/primary care physicians/subspecialists to request records and confirm appointments; file charts and provide prepared charts to the appropriate Genetic Counselor to review prior to the family visit; process calls and requests related to the Clinical Genetics service, specifically related to insurance authorization status for patients and family members; perform literature reviews under the guidance of the Genetic Counselor. Must be able to meet deadlines, work on several projects at once, and understand all the concepts involved in the work performed. May require some independent judgment.

What you will do

• Under the direction of the Genetic Counselors in the Division, the CGA will ensure that patient charts are prepared for clinic and that insurance approval has been obtained for both the visit and the necessary laboratory studies (generally following the visit based on the recommendations of the clinical team).
• Assist genetic counselors with administrative tasks
• Maintain database/track patients who require authorization for genetic testing and communicate findings with Genetic Counselors.
• Assist in writing letters of medical necessity
• Call/update families on status of their authorizations
• Call families regarding insurance decisions
• Coordinate paperwork for additional testing
• At times, this role will schedule and register patients for appropriate physician and clinic and maintain complex outpatient schedules.
• Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members.
• Ensures all patient demographics and insurance information is gathered at the time of scheduling appointment
• For new patient appointments, accurately and thoroughly complete intake information.
• Once intakes are reviewed, call families back to schedule appointment and/or request additional info for review before scheduling.
• For new patient appointments, inform 100% of families of divisional payment and referral policies.
• Follow divisional guidelines for scheduling 100% of the time.
• Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork.
• Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes.
• Phone responsibilities
• Retrieve messages from voice mail every morning.
• Answers phones according to Divisional policy.
• Answer telephones, route and screen callers, take messages and provide routine information to caller promptly and courteously.
• Record accurately and thoroughly all telephone messages, detailing the caller's name, company or patient name, phone number, and reason for call.
• Place phone messages immediately in the appropriate designated phone slots or place the message on the employee's desk.
• Patient Correspondence and Chart Maintenance
• Assemble preliminary new patient chart within at least 24 hours prior to the new patient visit 100% of the time.
• Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review.
• Call to obtain results or additional records from various hospital departments, outside laboratories, and/or physician offices prior to the appointment or as requested for emergent inpatient consults.

Education Qualifications

• Bachelor's Degree Medical or Scientific Field of Study Required
• Bachelor's Degree Human Genetics or Genetic Counseling Preferred

Skills and Abilities

• Excellent phone etiquette.
• Knowledge of Microsoft Office suite
• Ability to handle confidential materials.
• Ability to handle multiple tasks.
• Excellent organizational skills.
• Attention to details.
• Ability to exercise independent judgment.

About the Program

• The 22q and You Center at Children's Hospital of Philadelphia (CHOP) is an internationally recognized leader in diagnosing and treating children with chromosome 22q11.2 deletion syndrome.
• This genetic disorder is caused by a small missing piece of the 22nd chromosome and is at the root of DiGeorge syndrome, velocardiofacial syndrome and other disorders.
• 22q11.2 is linked to nearly 200 mild to serious health and developmental issues that include heart defects, cleft palate, feeding difficulties, immune problems, learning disabilities and more.
• For nearly 30 years, the 22q and You Center has served as the premiere site for coordinating and managing these children. Families from around the world come to CHOP seeking ways to best treat medical and developmental issues and help their children live healthy lives.
• 22q and You Center | Children's Hospital of Philadelphia

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.