Description

Summary

The Intake Coordinator is responsible for initial review and coordination of referrals to assess for appropriateness of placement within the foster care program.

Principal Duties and Responsibilities

Specific duties and responsibilities:  

Specific Duties

• Attends to initial emails, fax, and calls for placement and completes review/ screening to begin the process of admission to the foster care program.
• Enter admission information into the EHR and provide legal guardian with electronic application ensuring accurate and thorough completion pf required documentation.
• Completes initial consultation with Legal Guardian to determine available and appropriate services for the clients within the foster care program. He/she collects personal details to make certain that the individual meets the criteria for receiving services within the foster care program.
• Reviews criteria to determine a suitable foster home that aligns with the needs or treatment levels of the client
• Review referrals with Director of Child Welfare and Regional Foster Care Supervisors to ensure that referrals are reviewed appropriately and timely
• Responds to after-hours/weekend request for services within the Foster Care Program.
• Coordinate and participate in Meet-and Greets for potential placements.  

Responsibilities

• Acts as the intake/admission representative for the foster care program.
• Verify Medicaid for each referral. Process sliding scale form with Billing Department for Private Placements and notify Billing Department when the foster care program receives a specialized or enhanced rate for care.
• Works with external providers to secure appropriate and complete admission documentation for incoming clients and verifies medical and dental appointments/documentation.
• Maintains accurate data in EHR of referrals
• Tracks and communicates program openings with external community providers and Foster Care leaders on a weekly basis.
• Handle correspondence timely, sharing meeting responsibilities when appropriate, respond to routine requests within an expected timeframe
• Maintain a working knowledge of state regulations related to admission documentation requirements. 
• Other duties as assigned by supervisor

Supervision responsibilities:  

None

All employees have the following expectations:

• Mission: Contribute to and enhance company mission
• Organization: Prioritize and plan work responsibilities appropriately
• Professional Development: Attend and/or successfully complete all required trainings and meetings
• Timeliness and Accuracy: Perform quality work within given deadlines and expectations with or without direct supervision
• Professionalism: Comply with all applicable policies, practices, and procedures; report all out-of-compliance and unsafe activities to supervisor; interact professionally with other employees, volunteers, families, children, and the community
• Teamwork: Serve effectively as a team contributor on all assignments
• Communication: Utilize effective communication skills both verbally and in writing; provide effective feedback and is receptive to feedback
• Leadership: Work independently while understanding the necessity for communicating and coordinating work efforts with other appropriate individuals
• Cultural Competence: Is sensitive to the cultural, ethnic and religious views of the children and families served, and in community and public contact.
• Time Management – Intake coordinators use excellent time management skills to schedule appointments for patients and manage multiple patients at once

Requirements

Education and Experience Requirements

• A minimum of a bachelor's degree in human services, Qualified Professional status preferred.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, tools, or controls, talk, and hear. The employee is frequently required to reach with hands or arms, stand, walk, climb or balance, stoop, kneel, crouch, or crawl. 
• The employee must occasionally lift and/or move up to 30 pounds.  
• Specifics vision abilities required by this position include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Physical functions which are considered essential to the satisfactory performance of the job include the following: reading, typing, writing, speaking, and using the telephone and prolonged sitting at a desk and working on a computer.  
• Employee must be able to operate a vehicle for job duties and keep a valid NC driver's license with insurance.
• The work environment will contain slight to moderate office-related noises. The employee is not exposed to extreme weather conditions, toxic fumes, or airborne particles. 
• The employee must occasionally travel to different locations in the course of work.